Village Manager

About the Role

We are currently seeking a proactive and customer-focused Village Manager to join our Retirement Living team full-time. This position will be at Collier Park Village (Como).
This is a key leadership role responsible for overseeing the daily operations.

You will serve as the primary liaison for residents, providing support, fostering community engagement, and ensuring services are delivered to the highest standard. You will also play a central role in coordinating property maintenance, budget oversight, and administrative management while contributing to a vibrant and supportive living environment for all residents.

This role is ideal for someone who is compassionate, organised, and committed to delivering excellent service to older adults.

Key Responsibilities

• Serve as the first point of contact for residents, families, and visitors, providing exceptional customer service and support.
• Manage and monitor village operating budgets, ensuring financial accountability and efficiency in line with Key Performance Indicators (KPIs).
• Oversee all maintenance, repairs, and safety compliance, working closely with contractors and internal teams to maintain a high standard of living.
• Develop and maintain strong relationships with residents, actively listening to concerns and responding with professionalism and care.
• Lead resident engagement, working with committees and resident groups to plan and support community events and activities.
• Conduct regular village meetings to communicate updates, gather feedback, and discuss upcoming initiatives.
• Record, manage, and resolve resident complaints or disputes with sensitivity and in accordance with policy.
• Prepare reports, correspondence, and maintain accurate resident and village documentation.
• Monitor and identify operational risks, escalate issues where necessary, and contribute to continuous service improvement.

About You

To thrive in this role, you will bring a genuine passion for working with older people, coupled with strong leadership and administrative capabilities. You are someone who can balance a warm, resident-first approach with sound business and operational management.

Key Attributes & Skills

• Demonstrated experience in aged care, retirement living, community housing, or a similar human services environment.
• Exceptional customer service and communication skills, with the ability to build trust and foster strong community relationships.
• Solid understanding of budgeting, financial reporting, and KPI monitoring.
• Excellent problem-solving and conflict resolution skills.
• High-level organisational and time management abilities; able to work independently and manage competing priorities.
• Computer literacy, including proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and commitment to quality and compliance.
• Demonstrated initiative and a continuous improvement mindset.

Essential Requirements

• Evidence of COVID-19 and current Flu vaccinations
• Ability to obtain a National Police Clearance (within 6-months validity)
• Completion of pre-employment health and reference checks
• Senior First Aid Certificate
• C Class Driver's Licence

What We Offer

Working at Amana Living means joining a purpose-driven organisation that values its people as much as its residents. In addition to a supportive, inclusive culture, we offer:

• Salary Packaging Benefits: Up to $18,550 tax-free income annually
• School Holiday Childcare Support: Assistance for working parents
• Private Health Insurance Discounts: Through HBF and Medibank Private
• Ongoing training and professional development opportunities
• A meaningful career in a sector that truly makes a difference