Inbound Client Communications Officer

15 hours ago

Southport, Australia Frizelle Sunshine Automotive Full time

**Remote opportunity - Work from home**:

- ** Salary + penalties + leave loading + commissions**:

- ** Representing 24 brands incl. Mazda, Volkswagen, Audi & Jaguar Land Rover**

**Frizelle Sunshine Automotive** have held a local presence for well over 30 years, growing in size from a mere 10 employees to today, with over 900. We strive to be considered an employer of choice and over the years we have embraced change by driving innovation and steering growth opportunities across the Group. As a Group we retail well over 17,000 cars per year and our local brands include Ferrari, Aston Martin, Ford, Audi, Isuzu Trucks, Kia, Hyundai, Volkswagen and many more.

We are now recruiting for a **Client Communications Officer** to join our Business Development Centre on a remote work from home basis. By joining FSA you will experience a positive culture which is driven by frequent engagement activities and supportive management. You will also have a sense of job security with FSA being the largest privately owned Automotive Group in Queensland and Northern NSW.

**Who we are looking for**:

- Exceptional customer service skills and telephone manner
- The ability to work to targets and deadlines
- Intermediate to advanced computer skills and the ability to learn new systems quickly
- Self-motivated with the ability to work autonomously

**What the role entails**:

- Remote role permanently based from home
- Interacting with a high volume of FSA customers
- Performing switchboard and reception-based phone functions
- Providing an exceptional level of customer experience
- Various ad-hoc administration based functions
- Working towards KPIs and other performance outcomes
- Participating in training and other learning and development opportunities

**Benefits of working with our Group**:

- Commitment to ongoing development and mentoring
- Formal and informal training
- A dedicated and fun working environment
- Career progression opportunities
- Paid leave loading for all award employees
- Corporate Superannuation & Insurance fund
- Discounted Bupa Private Health Insurance, St George Bank products & Allianz Motor Vehicle Insurance

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.

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