Client Support Agent

15 hours ago


Southport, Australia Hanson Full time

**Customer Experience Experts**

Hymix have an opportunity for a reliable and conscientious individual with a passion for customer service to join our Customer Service team in Southport

**Shifts**:
5:30 am - 2:30 pm
6 am - 3 pm
6:30 am - 3:30 pm
7 am - 4 pm
7:30 am - 4:30 pm
8 am - 5 pm (shifts will reset to earlies after this week).

**In your new role, you will**:

- Deliver a great customer experience
- Handle a range of inbound customer calls from around Australia
- Effectively manage customer orders for concrete and aggregate products
- Effectively and efficiently navigate systems used within the CSC including Windows, SAP, OTV and Mapping Tool (training provided)
- Provide quotes to cash sale customers, and create orders with reference to quotes.
- Successfully negotiate suitable outcomes for both the Customer and Hymix.
- Determine delivery availability using OTV (logistics software).

**This role is a great fit for you, if**:

- You have previous customer service experience
- You have a passion for delivering remarkable customer service and great results
- You are a natural problem solver
- You have a high level of resilience and adaptability to changing situations
- You enjoy utilising advanced technology

**What we offer**:

- Be part of highly recognised global brand name and growing organisation.
- Ongoing career and development opportunities
- Flexible hours when appropriate, also occasional option to work from home if needed (at managers discretion).

**Our people**:
Reporting directly to the Agent Team Coordinator, your team are responsible for delivering a high level of customer service. You pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.



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