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Product Support Advisor
2 weeks ago
**About the Oppotunity**
Reporting through to the Customer Support Manager, the role is responsible for providing field and technical support to the customer, assist with machine reliability / availability, parts & warranty & managing client requirements relevant to equipment support for the Liebherr Excavators on site.
Extensive experience with Liebherr excavators as well as sound diagnostic skills desirable.
**Skills & Duties**:
- Electrical/Mechanical diagnosis and repairing of faults on all site machines (Mechanical and Hydraulic fault finding also required) (R996, R9600, R9800)
- Assist with required major and minor services to site machines including shutdowns as directed
- Management of warranty jobs and assisting with site claim submissions
- Complete machine health assessments and appropriate reporting
- Accurate completion of documentation including timesheets, maintenance requests and any site-specific documentation required
- Actively promote Liebherr as a ‘solutions provider’
- Ensure the customer is supplied with all applicable communication relevant to goods and services provided
- Liaise with supervisors and tradespeople
- Coaching and mentoring of Liebherr and Customer Technicians
**About You**:
- Trade Qualified - Heavy Plant Trade (Fitter or Electrician)
- Demonstrated diagnostics and fault-finding knowledge
- High level of experience and expertise with Liebherr excavators
- High level of attention to detail and quality execution.
- Customer support experience
- Self-motivated and excellent communication skills
- A current driver’s license
**Diversity and Inclusion**
Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work, and operate. Our culture thrives on mutual respect, teamwork, and diversity of thought in the workplace
**Benefits**:
- Global Company - Job Stability
- Development and career progression opportunities
- Generous employee benefits, including 5 days bonus leave days, paid parental leave, early access to Long Service Leave
- Corporate Health Insurance Discount
- Generous discounts for goods & services via our employee benefits program inc. Woolworths, JB Hi Fi, Rebel Sport etc
**How to Apply**
**One Passion. Many Opportunities.**
**The company**:
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.
**Location**:
Liebherr-Australia Pty. Ltd.
6 Woodland Road
2330 Singleton
Australia (AU)
**Contact**:
Lisa-Jayne Davis
