Customer Service Specialist Social

2 weeks ago

Brisbane, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Do you #hashtag, insta, tiktok or tweet on the regular basis?

Do you have a curiosity about what the social media world entails and would like to keep up to date with the fast changing technology of the BPO industry? If you do then the Social Media and Disruptions team is for you

We handle responses to customers that get in touch via Facebook and Twitter. Our comments are very public facing so we need to ensure a level of accuracy with both information and grammar while providing a positive, personalised experience to the customer. We measured our average reply time.

Now, enough about us. Let’s chat about you.

We’re looking for success-driven, team-oriented Customer Service Representatives to work for the Probe Group as part of our Social Media and Disruptions team based in the Brisbane CBD.

If you’re interested, here is what you need to know.- Working on behalf of one of our government clients- This role is full-time with the following rotational shifts, either 6 am to 2pm or 3pm to 11 pm- Location: this role will be based at Mary Street, Brisbane CBD, please note initial training will be completed at our Biggera Waters centre on the Gold Coast.- Please note, while you are located in a call centre, this is not a call taking position

To excel in this role you will have the following skills:
- A passion for customer service and social media- A solid understanding of the mechanics of social media- Excellent written and digital communication skills- Strong judgement and decision making skills- Attention to detail - strong knowledge of correct grammar and spelling- Ability to work under pressure - you’ll need to handle multiple tasks in a calm, professional and timely manner- Responsible and professional - as an SMD agent you will be speaking directly to senior employees, service providers, media and/or ministerial contacts

Please note the following:

- A National Police Clearance is required as part of the recruitment process._
- You must be double Vaccinated as per site requirements._

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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