Customer Service Coordinator

6 days ago

Wollongong, Australia Altius Group Full time

Market leader with 20+ years' experience elevating wellbeing across Australia
- Support and training to empower you to manage your workload effectively.
- A place to be you We value Individuality and recognize your unique skills

**About the Company**:
Altius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives displaced by injury. Since then, we’ve branched out to cover three tiers of services including Workplace Services, People and Employee Services, and Disability Services - still driven by a single goal: to elevate the wellbeing of people, workplaces and communities across Australia.

**Your New Team**
The Altius journey continues to be one of growth, opportunity and sustained excellence. We pride ourselves in our work environment that is centered around collaboration and fun. We have fun, we develop each other, and we strive to exceed expectations.
- Enjoy team social events & celebrations including morning teas, breakfasts, lunches & Christmas parties
- Recognition at our Annual Awards which rewards team members for displaying the Altius Group Values and Milestone Awards which recognise career milestones

**Your New Benefits**
- Development opportunities to grow across the Group with secondments and transfers across different locations
- Professional Development Support
- Coaching & Mentoring
- Be rewarded with an above award salary package
- Genuine support for your personal wellbeing including access to our AltiusLife in-house wellness app, regular wellness seminars, access to Employee Assistance Program (EAP) and the ability to purchase additional leave

**About the Role**
As the Customer Service Coordinator you will support all team members to ensure they can complete their roles effectively and provide a quality service to our Wollongong team

**As the Customer Service Coordinator your responsibilities will include**:

- Monitoring the Mailbox, setting up new case referrals
- Update and process invoices, follow up and chase outstanding invoices
- Quality check cases to ensure all required information is in the case
- Management of enquiries, Therapists and Consultant calendars
- Sending reports and letters on behalf of Consultants
- You will also be responsible for Petty cash, stationary orders, setting up desks for new starters and ad hoc admin duties as required

**About You**
- A friendly personality and be adaptable, highly efficient and above all, a team player
- Cert 3 in Business admin and/or at least 2 years administration experience
- High attention to detail and time management skills
- Prior experience working in the Allied Health industry would be an advantage
- Medical administration experience desirable
- Strong written and verbal communication skills

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant

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