Customer Service Officer

7 days ago

Wollongong, Australia Ausreo Full time

**Introduction**:
Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:
Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
Being at the forefront of innovative steel reinforcement solutions and technology.
Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:
Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo’s Safety First’ culture;
Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.
**Description**:
Duties
- Provide excellence in customer service and manage the customer journey
- Welcome new and existing customers into showrooms with face-to-face selling
- Actively promote Ausreo's products to generate sales and process orders
- Handle merchandising, stock replenishment and warehouse stock control
- Generate quotations and engage with e-commerce and social media
- Manage Service Centre operations and coordinate production with factory staff
- Coordinate logistics including transport and deliveries
- Communicate effectively with stakeholders and manage difficult customers

Skills & experience
- Strong verbal and written communication skills
- Previous retail, hardware, or trade environment experience highly regarded
- Steel industry experience advantageous but not essential
- Face-to-face selling skills with entrepreneurial spirit
- Highly organised with excellent multitasking and attention to detail
- Strong computer skills and ability to learn new systems quickly
- Team player who can also work independently under pressure
- Current driver's licence essential

Culture People enjoy working in this team because we're committed to building an inclusive and diverse workforce with a 'Safety First' culture. You'll be part of the Ausreo family with opportunities for career development and progression in a dynamic, collaborative environment that embraces the strengths and differences of our people.

**Benefits**:

- Highly attractive base salary package with monthly cash incentives
- No weekend work required
- Career development and progression opportunities
- Dynamic team environment with job satisfaction
- Part of Australia's leading independent concrete reinforcing company
- Inclusive workplace supporting workforce diversity
- Rapid growth company with achievable performance targets

  • Customer Service Officer

    18 hours ago

    Wollongong, Australia Mercer Full time

    We are seeking a talented individual to join our **Customer Service** team at **Mercer**. This role will be based in the **Wollongong** office. This is a hybrid role that has a requirement of working at least three days a week in the office post training requirements. - As a **Customer Service Officer**, you will play a crucial role in providing exceptional...

  • Customer Service Officer

    1 week ago

    Wollongong, Australia Sedgwick Full time

    By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as...

  • Customer Service Officer

    7 hours ago

    Wollongong, New South Wales, Australia Mercer Full time $50,000 - $80,000 per year

    We are seeking a talented individual to join our Customer Service team at Mercer. This role will be based in the Wollongong office. This is a hybrid role that has a requirement of working at least three days a week in the office post training requirements. As a Customer Service Officer, you will play a crucial role in providing exceptional support to our...

  • Customer Service Officer

    6 days ago

    Wollongong, New South Wales, Australia IRT Group Full time

    About IRT Founded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to...

  • Customer Service Officer

    9 hours ago

    Wollongong, New South Wales, Australia IRT Group Full time $45,000 - $60,000 per year

    About IRT Founded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to...

  • Customer Service Officer

    8 hours ago

    Wollongong, New South Wales, Australia c22e087a-4003-4db4-855b-1b1bce367707 Full time $60,000 - $80,000 per year

    About IRTFounded in 1969, IRT's mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We're one of Australia's largest community-owned providers of independent living, aged care and home care. We're proud to...

  • Customer Service Officer

    3 days ago

    Wollongong, Australia HCF Full time

    **About the Role** As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with...

  • Customer Service Officer

    17 hours ago

    Wollongong, Australia Mercer Full time

    **Customer Service Officer** Join a global company and world leader in Financial Services where we put the member at the center of everything we do. Multiple roles available; full-time fixed term & part-time contract. **What can you expect?** At Mercer, we recognise that our most important asset is our people. We offer a great team environment with...

  • Customer Service Officer

    5 days ago

    Wollongong, Australia TenacityCX Full time

    Office based role 5 mins from Wollongong Station - Be a part of Credit Union evolution who have a clear 5 year plan - Face to Face or over the phone - your choice! **CUSTOMER SERVICE OFFICERS** - **Permanent Full-Time opportunities - Office based roles**: - **Multiple roles - so refer a qualified friend !!!**: - **Leading Credit Union who offer fantastic...

  • Customer Service Officer

    17 hours ago

    Wollongong, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **About the Role** As...