Customer Service Officer

1 week ago


Wollongong, New South Wales, Australia Ausreo Pty Ltd Full time $60,000 - $80,000 per year

Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:

  • Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
  • Being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:

  • Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and reflects Ausreo's Safety First' culture;
  • Embrace the strengths and differences of our people and build a workforce that reflects the diversity of the communities we serve.

Duties

  • Provide excellence in customer service and manage the customer journey
  • Welcome new and existing customers into showrooms with face-to-face selling
  • Actively promote Ausreo's products to generate sales and process orders
  • Handle merchandising, stock replenishment and warehouse stock control
  • Generate quotations and engage with e-commerce and social media
  • Manage Service Centre operations and coordinate production with factory staff
  • Troubleshoot enquiries via phone and email efficiently
  • Coordinate logistics including transport and deliveries
  • Communicate effectively with stakeholders and manage difficult customers

Skills & experience

  • Strong verbal and written communication skills
  • Previous retail, hardware, or trade environment experience highly regarded
  • Steel industry experience advantageous but not essential
  • Face-to-face selling skills with entrepreneurial spirit
  • Highly organised with excellent multitasking and attention to detail
  • Strong computer skills and ability to learn new systems quickly
  • Team player who can also work independently under pressure
  • Current driver's licence essential

Culture People enjoy working in this team because we're committed to building an inclusive and diverse workforce with a 'Safety First' culture. You'll be part of the Ausreo family with opportunities for career development and progression in a dynamic, collaborative environment that embraces the strengths and differences of our people.

Benefits

  • Highly attractive base salary package with monthly cash incentives
  • No weekend work required
  • Career development and progression opportunities
  • Dynamic team environment with job satisfaction
  • Part of Australia's leading independent concrete reinforcing company
  • Inclusive workplace supporting workforce diversity
  • Rapid growth company with achievable performance targets

How to apply Click APPLY to submit your resume.

Successful candidates must have Australian Citizenship or legal Work Rights and complete pre-employment medical assessment and National Police Check. We strongly encourage applications from diverse groups including Aboriginal and Torres Strait Islander people and people with disability.



  • Wollongong, New South Wales, Australia Sedgwick Full time $60,000 - $80,000 per year

    Customer Service Representative - Full Time - Monday to Friday and the Shift can vary between the hours of 7am to 7pm Do you enjoy assisting customers? We are looking for individuals who are dedicated, understanding, and motivated to assist people and families during challenging times. You will be responsible for delivering excellent experience to our...


  • Wollongong, New South Wales, Australia Australia Post Full time

    Help us deliver like never beforeAustralia Post is delivering like never before.From the vehicles that we drive, to the small businesses that make our communities thrive.We're delivering for the environment, for our communities, for our customers and for our people.We're moving forward and we want you to come along for the ride.About the opportunityAs our...


  • Wollongong, New South Wales, Australia GFG Alliance Full time $60,000 - $90,000 per year

    Job description:About the roleARC (The Australian Reinforcing Company), is currently seeking a Customer Service Officer to join our tight-knit team at theWollongong branch where you will be working closely with sales and operations to deliver an outstanding customer experience.This position would be a suitable opportunity for someone looking to build on...


  • Wollongong, New South Wales, Australia Kirbyhvacr Full time

    What You'll Be DoingHelping our customers: You'll build genuine relationships, provide product support, and offer advice that helps them get the job done.Keeping things on track: You'll quote and process sales orders accurately and efficiently – making sure stock, pricing, and deliveries all align.Working together: From the warehouse to the counter, you'll...


  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Overview Company DescriptionAt Professional Holiday Homes, we specialise in maximising revenue and reducing the hassles of holiday home ownership. We offer comprehensive services that increase bookings by providing professional photos, optimised listings, and managing everything from start to finish on Australia's top holiday rental websites. Role...


  • Wollongong, New South Wales, Australia Peoplecare Full time

    Peoplecare Health Insurance is a member-owned not-for-profit health insurer that exists purely to benefit its members.At Peoplecare, we genuinely care about the health and wellbeing of our members and are united by a commitment to providing exceptional customer service, support and value for our members.Peoplecare is an Illawarra-based company with members...


  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Overview Peoplecare Health Insurance is a member-owned not-for-profit health insurer that exists purely to benefit its members. At Peoplecare, we genuinely care about the health and wellbeing of our members and are united by a commitment to providing exceptional customer service, support and value for our members. Peoplecare is an Illawarra-based...


  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    OverviewJoin to apply for the Customer Service Representative - Nowra, Ulladulla role at Illawarra Mercury6 days ago Be among the first 25 applicantsAbout the RolesTwo part-time opportunities available: 28 hours a week based at Ulladulla (Monday - Friday), and 15 hours a week based at Nowra (9am-5pm Thursdays and Fridays).Having conversations and...


  • Wollongong, New South Wales, Australia IMB Limited Full time $40,000 - $60,000 per year

    Start your banking career with a community minded and trusted bankMonday to Friday, casual ($41.49 per hr)Banking experience not required, excellent training providedSupportive team environment with great career pathways.Are you ready to start a rewarding career in banking? We have an exciting opportunity for a Customer Service Representative to join...


  • Wollongong, New South Wales, Australia Peoplecare Full time

    OverviewAdd expected salary to your profile for insightsPeoplecare Health Insurance is a member-owned not-for-profit health insurer that exists purely to benefit its members. At Peoplecare, we genuinely care about the health and wellbeing of our members and are united by a commitment to providing exceptional customer service, support and value for our...