Client Success Co-ordinator

7 days ago

Sydney Western Suburbs, Australia HAYS Full time

Client Success Co-ordinator role now available

**Your new company**

Are you ready to take your career to the next level? Do you thrive working in a dynamic environment where your proactive approach and attention to detail make a real difference?

I am currently recruiting for a permanent, full-time Customer Success Co-ordinator position for a global software company based in Ryde who are seeking great talent to join their team

As a Client Success Co-ordinator, you'll be at the forefront of managing client relationships post-sales, ensuring their seamless integration into the companies services and maximising their success with their platform.
**Your new role**
- Manage all aspects of the client relationship post-sales, including onboarding and upgrades, to ensure seamless integration and maximise client success.
- Serve as the primary point of contact for ANZ client support, promptly addressing enquiries, coordinating technical support efforts, and facilitating account changes.
- Collaborate closely with internal teams to ensure client needs are met and exceeded.
- Proactively identify opportunities to drive client usage rates and foster positive relationships.
- Provide valuable insights while using the companies tools to further enhance client success and drive results.

**What you'll need to succeed**
- Previous experience in client management, customer service, or a related role.
- Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
- Proactive mindset with a commitment to delivering exceptional service.
- Proven ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Proficiency in CRM software (preferably HubSpot) and Microsoft Office Suite.
- Experience working in wholesale or with Australian major retailers favourable

**What you'll get in return**
- WFH flexibility (4 days at home, 1 day in the office)
- Work within a global organisation
- Permanent, full-time position

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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