Customer Service Administrator

7 days ago

Mascot, Australia Kone Full time

**Great benefits and remuneration - Base + 12.5% super + bonus**:

- **Work with industry-leading products and technology**:

- **Free Parking & Gym access onsite**

**At KONE, you'll find innovation that goes somewhere.**

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

**Our work will take you in different directions.**

KONE is seeking a dedicated **Customer Service Administrator**to join our dynamic team in **Mascot**, Sydney. Our team is committed to delivering exceptional service to both internal and external customers, ensuring timely and efficient support. You will provide administrative support for salespersons and supervisors, enabling them to maximise the time spent with customers.

**What will you be doing?**
- Support sales staff with contract creation for new maintenance contracts
- Process maintenance contract cancellation requests and inform Billing Administrator when invoice cancellation or credit note creation is required
- Carry out data checks and quality audits for new contracts
- Assist in contract and sales order creations for tenders
- Take ownership of customer queries and follow up to get a resolution
- Support customer data maintenance
- Provide reports for key accounts
- Manage safety and site access documents of site personnel

**What are we looking for?**
- Previous experience working in a fast-paced customer service environment
- Passion for providing excellent customer service is essential
- Attention to detail following procedures and guidelines
- Excellent communication and interpersonal skills
- Organisational skills and an ability to effectively prioritise tasks with deadlines
- Sound computer skills including proficiency with Microsoft Office suite
- Professional and confident manner to liaise directly with clients - internally and externally
- Positive, pro-active and solution focused attitude
- SAP, Salesforce system knowledge is advantageous but not essential

**There’s so much more to KONE than you may realise.**

The breadth of our business means career pathways both local and abroad. You’ll be inspired by what’s possible, using each new experience as a steppingstone to where you want to go.

This role is being sourced directly by KONE. We respectfully request no agency approaches.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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