Service Delivery Officer

1 week ago

Brisbane, Australia HUMANISED GROUP Full time

Humanised Group are seeking an experienced Service Delivery Officer. You’ll play a vital role in ensuring the high-quality delivery of essential technology services. As part of our dedicated technical support team, you’ll be responsible for service desk, desk side, and VIP support. Your focus will be on service management, incident and change management, continual service improvement, and customer satisfaction.

Key Responsibilities:

- Resolve service requests, adhering to SLAs and performance metrics.
- Provide professional and courteous IT support for clients, following best practices.
- Record and manage requests effectively, ensuring timely resolutions.
- Conduct thorough investigation and diagnosis of incidents and coordinate repairs with vendors.
- Troubleshoot and resolve system functionality and data issues.
- Perform system testing and updates, identifying potential problems.
- Monitor and report on service quality and performance.
- Provide expert input into service desk projects and deployments.
- Drive continuous improvement of service desk systems, processes, and procedures.
- Build relationships, understand business needs, and act as a trusted advisor.

Qualifications:

- Graduate or post-graduate qualifications in IT or relevant certifications.
- Alternatively, substantial proven experience in the desired areas.

**Requirements**:

- Sound knowledge of ITIL principles and service level agreements.
- Strong time management and problem-solving skills.
- Proficiency in Microsoft technologies and general computer troubleshooting.
- Excellent communication and negotiation skills.
- Ability to quickly grasp organizational culture, systems, and processes.

  • Service Delivery Officer

    2 weeks ago

    Brisbane, Australia Communities, Housing and Digital Economy Full time

    The Payroll and Establishment team within Service Delivery, Queensland Shared Services, is responsible for delivering accurate and timely payroll and establishment services to Queensland Government agencies. **The Service Delivery Officer performs these functions/duties**: - Processing and validating timely and accurate end to end payroll and establishment...

  • Service Delivery Officer

    1 week ago

    Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $60,000 - $90,000 per year

    We are seeking Service Delivery Officers to join the Recruitment team to provide streamlined Recruitment and Appointment services to our Queensland Government client agencies.We are recruiting for permanent and temporary team members who are passionate about providing timely and accurate recruitment services to Queensland Government agencies.In this...

  • Service Delivery Officer

    2 weeks ago

    Brisbane, Australia Communities, Housing and Digital Economy Full time

    As a Service Delivery Officer in payroll for Queensland Shared Services you will primarily be responsible for timely and accurate processing and validation of end-to-end payroll transactions for employees across the Queensland Government. You will be able to process appointments to terminations as well as review integrity and highlight reports. **We are...

  • Service Delivery Support Officer,

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Corrective Services Full time $60,000 - $120,000 per year

    In the Service Delivery Support Officer role, you will coordinate prisoner and offender services for Correctional Centres and/or Community Corrections including offender management and rehabilitation support services.The Service Delivery Support Officer will:-Establish key communication processes to coordinate links between correctional centres, community...

  • Service Delivery Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Corrective Services Full time $60,000 - $90,000 per year

    In the Service Delivery Support Officer role, you will coordinate prisoner and offender services for Correctional Centres and/or Community Corrections including offender management and rehabilitation support services.The Service Delivery Support Officer will:-Establish key communication processes to coordinate links between correctional centres, community...

  • Service delivery Officer

    2 weeks ago

    Brisbane, Queensland, Australia Australian Taxation Office Full time $55,000 - $75,000 per year

    We're currently recruiting for our casual workforce to support Tax Time 2026, with commencement scheduled for early next year. If you're seeking meaningful work that supports the community, this is your opportunity to join a team that helps Australians navigate the tax and superannuation system.As a Service Delivery Officer, you'll respond to client queries...

  • Service Delivery Support Officer

    2 weeks ago

    Brisbane, Australia Queensland Corrective Services Full time

    **The Service Delivery Support Officer will**: Establish key communication processes to coordinate links between the correctional centre, service providers, Parole Board Queensland and QCS Public Service representative to ensure appropriate and timely advice about services and support are provided. Monitor and analyse data to ensure identification and...

  • Service Delivery Support Officer

    2 weeks ago

    Brisbane, Australia Queensland Government Full time

    **The Service Delivery Support Officer will**: Establish key communication processes to coordinate links between correctional centres, community corrections, sentence and case management services, service providers, Parole Board Queensland and QCS Public Service representatives to ensure appropriate and timely advice about programs, services and support are...

  • Service Delivery Support Officer

    4 days ago

    Brisbane, Australia Queensland Corrective Services Full time

    The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities. **In this role you will**: Establish key communication processes to coordinate links between the correctional centre, service providers and...

  • Principal Support Officer, Electorate Office Service Coordination Unit

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Parliamentary Service Full time $60,000 - $90,000 per year

    Your new opportunityThe Electorate Office Service Coordination (EOSC) team is a newly established unit within the Corporate and Electorate Services Division. The Division provides essential corporate support services, systems, and resources to Members and electorate office staff—forming the foundation for effective, front-line service delivery by more than...