
Customer Service Representative
1 week ago
Sector- Industrial
- Job type- Full Time
- Contact- 0485 873 798- Location- Sydney
- Salary- 60k/year - 70k/year
- Reference A position has opened up to be a part of one of the global leading manufacturers in Home Appliances as they are looking for a Customer Service Representative to join their team
**The Position**
- Competitive salary package.
- Diagnosing and Troubleshooting customer enquiries on product issues.
- Having a clear understanding on parts, part numbers and how they correlate with certain products & issues.
- Escalating complex issues to respective technicians and management
- Following up and following through with enquiries until the problem has been resolved.
- Offer excellent customer service and support.
- Ensure that customer enquiries are resolved in a timely and efficient manner.
- Prior experience in customer service/customer care from within the home appliance industry.
- The ability to clearly communicate troubleshooting solutions to customers before escalate issues.
- Technically and mechanically minded
- A strong team player who is willing to grow collaboratively within the company
- Detail-orientated and capable of multitasking in a fast-paced environment
**What’s in it for you?**
You’ll be coming on board a globally recognized company within the home appliance space. Whilst playing an integral part in their ongoing success and continuous growth, you’ll also be working within a tight-knit and highly motivated environment that ensures their staff are always taken care of. You will have the confidence knowing you are backed by a global company with on-going support, training and resources from an intelligent and influential leadership team to maintain a long-term career journey.
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