Customer Service Manager

1 day ago

Port Melbourne, Australia NeNe Chicken Australia Full time

Having arrived in Australia in 2015, NeNe Chicken has rapidly grown to 43 outlets across Australia. To support our growth profile and to service our network of franchisees NeNe Chicken Australia is seeking to hire a full time Customer Service Manager.

**About Us**:
NeNe Chicken is a rapidly growing and popular chain of Korean Fried Chicken outlets in Australia. We are all about creating excitement through our crispy and fresh Fried Chicken. The NeNe difference is the marination and batter mix which increases the juiciness and crispiness of the chicken. Top it off with heaps of coating flavours and it's easy to understand why NeNe Chicken is proving to be so popular

**ROLE and RESPONSIBILITIES**:
Key Tasks:

- Development, implementation and review of NeNe Chicken end customer & Franchisee complaints system, NeNe Chicken New Product Launches, and Prospective Franchisee Engagement System
- Development, implementation and review ofEmployee internal complaints systems, promotional system and Franchisee Outlet level employee recruitment system for Franchisee Outlet level team member positions (front of house and back of house)
- Develop Franchisee Outlet Level Front of House best practice customer interaction checklist
- Develop in conjunction with the NeNe Chicken General Manager a rewards and incentive program for Franchisee Outlet Level team members to increase motivation and compliance with NeNe Chicken franchise systems.
- Develop and monitor a NeNe Chicken and its franchisee’s End Customer Net Promoter Score (NPS) program.
- Develop and implement policies and procedures in conjunction with the NeNe Chicken General Manager to improve the NPS scores over time.
- Interact and Liaise with NeNe Chicken Marketing and Business Development Managers or relevant third parties to develop, enact and monitor the above tasks

**About You**:

- Bachelor/Masters Degree
- Relevant working experience in Customer service management. Preferably within a franchising environment.
- Exceptional attention to detail, ability to accurately curate reports for the General Manager on Customer Service issues.
- Excellent communication skills, ability to meet tight deadlines and multitask.
- A team player.

Remuneration: $73,500 + superannuation.

PLEASE NOTE: DUE TO THE VOLUME OF APPLICATIONS WE RECEIVE FOR THIS TYPE OF POSITION, ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Pay: Up to $73,500.00 per year

Ability to commute/relocate:

- Port Melbourne, VIC 3207: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Quality and Innovation Manager

    3 days ago

    Port Melbourne, Australia Service Stream Full time

    Primary Location VIC - Port Melbourne - Turner Street Job Description Summary Rare and exciting opportunity for a Quality & Innovations Manager to join a thriving part of the Service Stream business within our Industrial division. About the Role Service Stream's Industrial division are currently seeking a Quality and Innovation Manager to join our growing...

  • Customer Service Manager

    2 weeks ago

    Port Melbourne, Australia South Pacific Health Clubs Full time

    **About the role** With a professional approach to customer care, a good understanding of Excel and other MS Office systems, great numerical and literacy skills, high attention to detail, ability to meet deadlines and a healthy outlook, this role would suit someone building on their customer service career. **Skills and Experience** **We're looking for...

  • Customer Service Manager

    2 weeks ago

    Port Melbourne, Victoria, Australia Hills Health Full time $90,000 - $120,000 per year

    Are you a strategic and customer-focused leader ready to take ownership of service excellence across a dynamic technology business?You thrive in fast-paced environments, balancing operational accuracy with a passion for delivering outstanding customer experiences. Your leadership inspires teams to meet service level agreements, resolve incidents efficiently,...

  • IT Customer Service Consultant

    1 day ago

    Port Melbourne, Australia Trisynia Pty Ltd Full time

    Full time IT customer service role Port Melbourne location About Trisynia: Trisynia is a leading technical support and managed services organisation, with staff and clients around Australia. The company provides IT support to organisations including those in the medical, financial services and small to medium business fields. We pride ourselves in always...

  • Customer Service Administrator

    3 days ago

    Port Melbourne, Australia ASSA ABLOY Full time $60,000 - $80,000 per year

    Customer Service Administrator – National Operations Centre (NOC)Are you ready to deliver exceptional customer experiences and play a key role in operational excellence?At SKIDATA, we're leaders in cutting-edge access solutions, and we're looking for a proactive and detail-oriented Customer Service Administrator to join our National Operations Centre team...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia CSC (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...

  • Customer Service Representative

    7 days ago

    Port Melbourne, Australia The Laundry Box Full time

    Laundry Box are Melbourne's premier Dry Cleaner and Alterations specialists. We are expanding and require dedicated, well presented, customer service focused, reliable, hardworking and trustworthy Customer Service Representatives to help deliver excellent customer service from our Port Melbourne, Elwood & Brighton stores. Customer service experience...

  • Customer Service Administrator

    1 week ago

    Port Melbourne, Australia Placing Heads Full time

    **_The Company_** You will be welcomed into an company where you will be valued and respected for your contribution and into an agile and ambitious environment where you will be supported by open and friendly colleagues. This is a contract role and could be full or part time. **_The Role_** Reporting directly to the Team Leader you will be very busy with...

  • Console Operator/customer Service

    1 day ago

    Port Melbourne, Australia United Petroleum (Pie Face) Full time

    **Retail Staff/Console Operators Port Melbourne** - **Calling all foodies & those with previous retail & customer-service experience** - **Full training provided to all team members!** **About the Company** United Petroleum is Australia’s fastest-growing independent petrol, convenience and food business. We offer premium quality fuels and Not to mention...

  • Customer Service Team Member

    3 days ago

    Port Melbourne, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few- Free standard OnePass membership- Access to over 100+ exclusive team member benefits across health, shopping, travel and...