Customer Service

5 days ago

Port Melbourne Victoria, Australia iSPECT Building Inspections Full time $60,000 - $70,000 per year

iSPECT Building Inspections is a national inspection franchise operation seeking a Customer Service & Administration person.

The full time role is based at our Port Melbourne head office and combines customer service and administrative duties with sales.

The gross salary for the role is $64,960 per year.

Customer Service Tasks:

  • Respond to incoming Phone Calls, Emails, SMS and Live Chats from clients, and convert enquiries into building inspection bookings, utilising the iSPECT booking system;
  • Support franchisees with scheduling and logistics of each inspection;
  • Provide written quotes for commercial inspection services;
  • Support franchisee quality delivery of on time inspection reports to clients.
  • Assist the franchisee to establish and maintain local referral programs;
  • Monitor individual franchisee marketing budgets;
  • Assist the franchisees with income growth;
  • Support the onboarding new franchisees.

Skills Required:

  • Experience working in a services role, providing great customer service with attention to detail, maintaining company standards;
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with franchisee's;
  • Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.

Benefits:

  • Full Time Salary Position;
  • On Site Parking (Free);
  • Salary of $64,960;
  • Opportunity to join a dynamic and exciting service based industry;
  • On the job training;

If you have the energy, the know-how and the skills and experience we seek, we encourage you to apply

We will train the right person.

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