Patient Experience and Access Manager

**Description**

**Employment Type**:Full Time, Permanent
**Classification**: Administrative Services Officer 6 (PN 66957)
**Salary**:$100,650 - $114,448 (Plus 12% Super)
**Location**:Canberra Hospital, Garran
**Section**:Maternal Fetal Medicine
**Closing Date**:**1st October 2025

**What can we offer you**:
Competitive pay rates and excellent working conditions within a tertiary hospital.Salary Packaging with many options that provide full fringe benefits tax concessions.Flexible working conditions.Access to Employee Assistance Program.Access to discounted gym membership.Access to onsite Physiotherapists.Onsite cafes, staff cafeteria, pharmacy and gift shop.**About the Role**:
The Division of Women, Youth and Children (WYC) provides a broad range of primary, secondary and tertiary healthcare services. Service provision is based on a family-centered, interdisciplinary approach to care, in partnership with consumers and other service providers.

The Department of Obstetrics and Gynaecology at Canberra Hospital provides tertiary level obstetrics and gynaecological services to the ACT and surrounding regions. The Centenary Hospital for Women and Children has more than 3700 births per year and is a level 6 referral Centre for high-risk pregnancies for the region. It is the only tertiary care perinatal unit between Sydney and Melbourne and has a busy Maternal Fetal Medicine (MFM) Unit. The department is accredited by RANZCOG for the FRANZCOG Training Program and subspecialty training in Maternal Fetal Medicine.

The CHS Maternal Fetal Medicine and Early Pregnancy Departments provide specialised care for women experiencing complex or high-risk pregnancies. The Maternal Fetal Medicine unit is composed of an interdisciplinary team that includes medical specialists, sonographers, midwives, genetic counsellors, and administrative staff. This team works collaboratively to provide exceptional care to patients in the ACT and surrounding regions.

The Patient Experience and Access Manager for the Maternal Fetal Medicine Unit is responsible for overseeing the daily administrative and clinical operations of the unit to ensure the delivery of high-quality, patient-centered care. This role involves strategic planning, staff coordination, resource management, and process improvement to support the specialised needs of high-risk obstetric patients. Collaborates closely with medical practitioners, nurses, sonographers, healthcare professionals and administrative staff to optimise workflow efficiency, maintain compliance with healthcare regulations, and enhance patient experience.

**For more information regarding the position duties click here for the**_Position Description._**

Undergo a pre-employment National Police Check.Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.Current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.

**To Apply**:
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

**Our**Vision**: creating exceptional health care together
**Our** **Role**: to be a health service that is trusted by our community
**Our**Values**: Reliable, Progressive, Respectful and Kind
- The new state-of-the-art Building 5 is now officially open at Canberra Hospital. This 44,000sqm, nine-storey facility, the largest healthcare infrastructure project in the Territory’s history, delivers cutting-edge acute clinical services. Building 5 seamlessly integrates with existing campus buildings, ensuring smooth public access, patient transportation, and efficient logistics._

LI-DNI

**Job**: General/Administrative

**Salary Range**: 100,650.00 - 114,448.00

**Contact Name**: Samantha Lang

**Closing Date**: 01/Oct/2025, 8:59:00 AM