Territory Manager Qsr Vic

Full Time Opportunity
- Experiencing life on the road
- Working with iconic brands

**About Us**
Retail Food Group (RFG) is a global food and beverage company headquartered in Queensland. We are Australia’s largest multi-brand retail food and beverage franchise owner which also roasts and supplies high-quality coffee products. Our core focus lies with supporting its franchise partners to be more successful and to achieve greater profitability while at the same time working hard to ensure our customers enjoy the best products and services we have to offer.

RFG culture is about achieving results and embracing challenges within a friendly, inclusive environment that values customers and team.

**The Opportunity**

We are seeking an energetic, motivated and business minded individual to join our Quick Service Retail (QSR) field team as a Territory Manager. Reporting to the Operations Manager, you will provide coaching and support to our Franchise Partners (FPs) and Company Store Business Managers in Crust Gourmet Pizza and Pizza Capers to grow the top line sales and customer counts of their business. Working with them one on one, to improve the brand standards, in-store systems and processes that deliver an outstanding customer experience.

Developing strong business relationships with our FP community is key to success in this role as is the ability to drive growth through measurable outcomes with a specific focus on systems and processes.

We believe that to be successful in this role it is important that you must demonstrate our guiding principles of;
- Franchise First
- Customer Obsessed
- People Matter

**Key **Responsibilities**
- Support FPs and Company Store Business Managers in the development and execution of their business plans as well as identifying potential growth opportunities in the FP business and Company stores as shown in the APPPS dashboard
- Ensure visit schedule is kept up to date on the Sales Force platform, with a focus in planning forward to the end of each quarter
- Identify and communicate opportunities to grow sales and customer counts for individual FPs through in-store observation, customer feedback and review of all available data
- Work with the FPs and Company Store Business Managers in your Territory to develop action plans that will target the in-store operations/system opportunities and assist with implementation at the store level to drive sales and customer counts by delivering a Brand standard customer experience
- Work with your OM and Brand GM to identify and share best practice across the Brand, Territory and Support office team
- Liaise with other Support Office departments and project teams as necessary

**Experience & Competencies**
- Demonstrated experience in Operations, in a food retail environment
- Pizza based experience is highly desirable
- Due to the nature of our business model this role will involve extensive evening work and will involve some weekend work
- Certificate IV in Workplace Training and Assessment desirable
- Strong understanding of and experience with small business owners / franchisees
- Experience at working collaboratively with FPs to achieve both store sales growth and brand standard improvement.
- Highly motivated with ability to problem solve and work autonomously
- Demonstrated business acumen including strong P&L Management experience
- Demonstrated ability to handle multiple tasks simultaneously, with a sense of urgency
- Experience with Microsoft office suite including Teams platform
- Current valid driver’s licence, reliable vehicle, mobile phone and ability to travel (interstate or locally) as required