Program Administrator

**State Library of New South Wales**
**Program Administrator**
**Mitchell Librarian and Engagement/Learning Services Branch**
**Ongoing, full-time role**
- Unique opportunity to join one of NSW's leading cultural institutions
- Competitive remuneration package up to $110,712 p.a. (package includes salary between $89,707 - $98,982 p.a., plus employer’s contribution to superannuation and annual leave loading)

**About this opportunity**:
The Learning Services Branch provide programs and resources for three audience groups - students and teachers, kids and families, and lifelong learners. We provide services in the Library, virtually and on tour around NSW.

In this role you will:

- Provide day to day project support for members of the Learning Services Branch
- Manage all the bookings, the database, and calendar systems for the Branch
- Contribute to the web content created by Learning Services, for our exciting and engaging programs that reach people all over NSW
- Host the delivery of our online virtual excursions, which can have attendance numbers in the hundreds
- Collect, analyse, and report information and data to inform our stakeholders and influence decisions about program development

**About you**:
We’re looking for someone who’s enthusiastic, energetic, and possesses excellent time management, and organisational skills. You’ll be comfortable working both independently, and collaboratively as part of our high-functioning, busy team. We’re looking for someone who is skilled in using MS Office, web content management systems, and video conferencing technology, such as Zoom. You’ll thrive on day-to-day interactions with students, teachers, kids, families, and lifelong learners, and embrace an environment where no two days are the same.

**About the State Library**
The State Library of New South Wales is one of Australia's oldest and most important public institutions. Collecting actively since 1826, the Library preserves and presents the social, cultural and scientific history of our State and our Nation for the benefit of all. Its rich collections, both physical and digital, alongside partnerships with the public library network across NSW and other vibrant collaborations enable Australians to examine their past and imagine their future. In short, the Library occupies a unique position at the very heart of our civil society.

**What we offer**:

- Flexible working conditions, including the ability to work extra hours where required over several days or weeks and then reclaim those hours as time off.
- Professional development opportunities, including study support and targeted training programs to further develop in your career.
- Exceptional work environment located in the heart of the CBD, with ergonomic workstations and dedicated staff breakout spaces overlooking Macquarie Street or the Domain.
- Wellbeing initiatives including an Employee Assistance Program, flu vaccinations, gym programs and staff discounts at the Library café and bookshop.
- Staff engagement activities, such as workplace committees, a staff suggestion scheme, and all staff actively participating in the development of the Library’s Strategic Plan.

**How to apply**
- An up-to-date copy of your CV

Please keep your question responses to a maximum of 3 paragraphs.
- One of the main functions of the Program Administrator role is to coordinate all bookings for Learning Services programs, which requires excellent customer service skills and attention to detail. Please outline your experience in customer service, and how you would ensure that bookings are coordinated and processed in a timely manner
- Another significant aspect of this role is uploading and maintaining content on the State Library website. Which web content management and client management systems have you used, at what level, and for how long?

Subject to current health orders, assessments may be administered online.

**Talent Pool**
Applicants not initially offered a role but have been assessed through the recruitment process as being suitable will be placed in the Talent Pool to fill future vacancies as they arise. Placement in the Talent Pool remains valid for 18 months.

**Am I eligible to apply?**
- an Australian citizen or
- a permanent resident of Australia, or
- a New Zealand citizen with a current New Zealand passport or
- a citizen of another country with an appropriate visa that allows you to work in Australia for the period of temporary employment or if you are seeking ongoing employment you must hold a permanent visa that allows you to work in Australia.

**Role Description (pdf)**
**Role Description (word)**
**NSW Public Sector Capability Framework**
**State Library Accessibility Guide