
Client Experience Lead
1 week ago
**We are a leading global brand**
Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.
**About the role**:
The Client Experience Lead will be a senior member of the Home Instead Melbourne Outer East and Glen Waverley team. This role will be responsible for successfully managing and coordinating the operations within the Client Experience Team. The Client Experience Lead will provide leadership and guidance on care management as well as ensuring a high standard of quality client care is provided as per the aged care quality standards.
**Why join us?**
- Work phone provided.
- Support team environment with ongoing learning and development.
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- Flexible working arrangements.
**Key Responsibilities**:
- Conduct care plan and Approved Service Provider audits.
- Project manage the implementation of required processes and standards to meet industry and legal requirements.
- Review clients to understand the drivers of business growth and implement strategies that enable future growth.
- Manage care management operations to ensure client care services are of a consistently high standard.
**Qualifications & Experience**:
- Extensive Home Care Package experience is desirable.
- Knowledge and experience of community-based care and support services.
- Previous experience leading & coaching a team.
- Experience in identifying, coordinating, and managing care services for home care clients (aged or disability).
- Understanding of Aged Care and Disability related legislation and regulations for home care services.
- Highly efficient and organized with proven time management skills.
**Australian work rights**
- Applicants must have permanent or temporary rights to work in Australia with no restrictions.
-
Client Experience Manager
4 days ago
Ferntree Gully, Australia Home Instead Full time**We are a leading global brand** Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population....
-
Lead Client Care Coordinator
1 day ago
Ferntree Gully, Australia Home Instead Full time**We are a leading global brand** Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing...
-
Client Care Coordinator
6 days ago
Ferntree Gully, Australia Hear for life pty ltd (Always Hear) Full timeJoin Always Hear as a Client Care Coordinator and be a part of a team that breaks down the stigma surrounding hearing loss with our community. Are you passionate about positively influencing individuals' lives? Always Hear transcends traditional retail approaches, focusing on revolutionizing hearing health to empower clients in embracing life fully....
-
Head of Customer Experience
2 weeks ago
Ferntree Gully, Australia Robot My Life Full time**Head of Customer Experience** This role would suit someone with Customer Service Management experience who has exceptional leadership, time management, and customer service skills. We are a fast-growing organization selling home robotics products in Australia and Overseas and we are seeking a Head of Customer Experience. Your role will be hands-on as...
-
Care Manager
2 weeks ago
Ferntree Gully, Australia Dovida Full time**ABOUT US** Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. At Dovida, our mission is to support, empower, and uplift individuals...
-
Care Manager
2 weeks ago
Ferntree Gully, Australia Home Instead Full time**We are a leading global brand** Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population....
-
Store Manager
1 week ago
Ferntree Gully, Australia Retailworld Resourcing Full timeMonday - Friday roster with no late nights! - Be a part of the best-known and most respected animal welfare organisation. - Generous discount on products and services, including Royal Canin, Hush Puppies **Our Client** Our client is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. Our...
-
Field Manager
17 hours ago
Ferntree Gully, Australia Service Stream Full timePrimary Location Ferntree Gully - Maintenance Services Job Description Summary The Field Manager will contribute to the project through managing the VIC Network Maintenance field workforce across multiple work types and clients, reporting into the Victorian Manager. About the Role Service Stream is looking for a Field Manager that is willing and able to...
-
Disability Support Worker
1 week ago
Ferntree Gully, Australia Nextt Group Pty Ltd Full timeAt Nextt, we are committed to delivering person-centered care to people living with disabilities. As a leading NDIS provider in Australia, we want to connect with highly committed disability support workers so we can deliver responsive and creative support to our clients in their everyday lives. We feel everyone deserves to get more out of life. We are...
-
Domestic Assistant
3 days ago
Ferntree Gully, Australia Carers Network Australia Full time**About Us** At Carers Network, we seek to support, empower, and enable our clients by providing home care and tailoring our support services to their unique needs and requirements. Our Carers are the heart and soul of our organization and embody our values into their everyday commitments to our clients, by encouraging them to lead their lives in the way...