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Care Manager

3 weeks ago

Ferntree Gully, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

We’re looking for a people-focused Care Manager to lead and coordinate care for both new and existing clients. You’ll play a key role in delivering a high-quality client experience, working closely with our office team to ensure care is responsive, compassionate, and aligned with our operational goals.

Based in Ferntree Gully, with a planned move just nearby, you’ll join a large, fun, and supportive team that values collaboration. If you're looking for a role where you can make a real difference and enjoy being part of a positive workplace culture, we’d love to hear from you.

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program
- Birthday day off
- Monthly Massages
- Onsite Parking

**Key Responsibilities**
- Build trust with clients and families by assessing care needs, developing personalized care plans, and coordinating services.
- Respond promptly to service enquiries and actively follow up on client leads to support growth and engagement.
- Lead client onboarding, including caregiver matching, introductions, and early-stage support to ensure smooth transitions.
- Manage Home Care Packages in line with aged care legislation, quality standards, and funding requirements.
- Collaborate with internal teams, service providers, and health professionals to deliver high-quality, holistic care.
- Conduct regular client reviews to ensure satisfaction, adjust care plans, and maintain accurate documentation in the RMS.

**About you**
- Tertiary qualifications in nursing, allied health, social work or a related health discipline.
- Experience coordinating care services for seniors, ideally within Home Care Packages.
- Strong administrative and business management skills with excellent time management.
- Confident communicator with strong relationship-building, influencing, and customer service abilities.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Holds a valid driver’s license

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.