Ward Clerk

1 week ago

Sydney, Australia Northern Beaches Hospital Full time

**About Northern Beaches Hospital**
Operated by Healthscope, Northern Beaches Hospital (NBH) is located in Frenchs Forest, only 13kms north of Sydney CBD. The hospital is a contemporary 488 bed facility comprising of 60% public and 40% private beds. Providing a wide range of health services to the local community, including Surgery, a 50 bed Emergency Department, Intensive Care, Birthing, Paediatrics, Cardiac, Mental Health, Dialysis, Cancer Centre and Outpatients.
NBH has 13 operating theatres, one hybrid/cardiac catheter theatre, two Catheter Laboratories and four endoscopy procedure rooms, all supported by a critical care unit which includes two intensive care wards.
Northern Beaches Hospital is a dedicated facility for all patients in the local area. It was thoughtfully designed to optimise patient safety and overall experience, and to provide meaningful management and operational efficiencies that benefit everyone.
Key to the hospital’s success is a highly skilled and expert team of staff who are supported by a comprehensive range of professional development opportunities.

**About the Role**

As a **full time ward clerk in our older adult mental health team**, we are improving experiences by providing exceptional customer/patient service by accurately and efficiently recording patient data, movements & activities and discharges. You will assist by coordinating all relevant documentation and certification and maintain and collate medical records on the ward to assist in medical records. You will professionally handle patient and family phone calls and provide the highest quality of administration support to nursing staff and management as required ensuring high standards of customer service, patient confidentiality and privacy are maintained at all times. You will actively participating in department meetings, audits and quality activities and act as a valued member of the team by promoting a professional and positive team culture, communicating and offering help to team members, effectively liaising with other departments (e.g. Front Office, reception and other units) and demonstrating time management and the ability to prioritise.

Personal attributes of the successful applicant:

- Strong attention to detail
- Accountable for your actions
- Works as part of a team
- Successfully provides customer service to a diverse group of customers both internal and external
- Works in an administrative role with a high level of policies and processes using various technology platforms including MS Office
- Worked in a hospital/medical environment (desirable)

Knowledge for Success
- Technology and systems, including MS Office
- Health Fund, Public, Department of Veteran Affairs (DVA), Workcover and Third Party contracts and eligibility (desirable)
- Medical terminology (desirable)
- Data and information management (desirable)
- Privacy and confidentiality legislation for patients and staff (desirable)

**Employee Benefits**:
Our OneHealthscope rewards program gives you access to a range of wellness benefits, discounted Healthscope services for you and your family, salary packaging and more as well as discounted onsite parking at Northern Beaches Hospital and access to Fitness Passport
- Wellness benefits, Employee Assistance Program, free services including medical examination of employees and discounted Healthscope services for permanent employees and immediate family.
- OneHealthscope rewards program
- Variety of leave options, salary packaging, airline/club membership

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