Ward Clerk

**Join Our Team as a Casual Ward Secretary**

An exciting casual opportunity is available for a motivated Ward Secretary to bring their strong customer service and organisational skills to our day rehabilitation and inpatient wards.

You will be part of a diverse and collaborative team, providing essential administrative support across multiple areas, including:

- Inpatient wards
- Day patient programs and specialties

**About the Role**
Your primary responsibility will be to deliver a professional, efficient, and customer-focused service across our front-of-house areas, with a key focus on admissions and inpatient ward administration. If you're enthusiastic, organised, and passionate about supporting patient care in a fast-paced healthcare environment, we’d love to hear from you.

**Your duties will include**:

- Providing excellent customer service across all aspects of the Department.
- Answering phones promptly, efficiently and with a friendly demeanour.
- Conducting Health Fund eligibility checks to confirm patients’ eligibility for hospital stays.
- Completing preadmission and informed financial consent procedures for both day and overnight patients.
- Processing all booking requests from intake team and reviewing theatre lists.
- Thoroughly checking all received paperwork and initiating follow-up actions as necessary, ensuring patients possess the appropriate level of health fund coverage.
- Recording all bookings accurately in the relevant system, such a Meditech.
- Ensuring the successful implementation and consistent adherence to standard policies, processes, and documentation within the Revenue Cycle.

**About You**

To thrive in this role, you will embody a positive role model, fostering a culture that's not just positive, but also friendly, cooperative and forward thinking.

**Additionally, you should have**:

- Previous experience in health services, especially in a hospital or with doctors and specialists is highly valued.
- Ability to complete tasks within the set timeframes.
- Capability to work under pressure and handle multiple tasks simultaneously.
- Proficiency in using computer systems, particularly the MS Office Suite.
- Experience in medical billing.
- Familiarity with health funds and contract interpretations.
- Flexibility to cover different shifts as required.

**Desirable**:

- Certificate in Medical Terminology
- Experience in hospital mainframes systems.

**What’s in it for you?**
- **Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
- **Discounts**: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
- **Health and Wellbeing**: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a **free Employee Assistance Program** offering access to confidential counselling, coaching and support 24/7.
- **Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
- **_Please note_** casual employees may not be eligible for all benefits.

**The Hospital**

Kareena Private Hospital is a modern, acute care hospital in Nedlands and enjoys a strong reputation for excellence in patient care. With over 700 licensed beds, Hollywood Private Hospital provides medical, surgical and mental health services for over 70,000 West Australian each year.

**Requirements**:

- _Must provide a _**National Police** check conducted within the previous 12 months
- Depending on the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases, which may include Covid-19.