Workforce Management Business Partner

2 weeks ago

Brisbane, Australia Serco Full time

**The team you support**

ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia. As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care.

**About You**

You are a confident, driven and motivated person with experience in delivering management outcomes. You are detail oriented, analytical and process driven, and have excellent problem solving and decision-making skills. You enjoy working both autonomously and as part of a team and have the confidence to influence and communicate with stakeholders at all levels, and to work in a fast-paced complex environment with conflicting priorities. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.

**About the Role**

Reporting to the Senior Workforce Management Business Partner, you will facilitate, on behalf of the Operational Support Centre (OSC), the deployment of Workforce Management strategies within the wider ASPAC. You will work within a team of Business Partners stationed around the country whilst responsible for delivering a range of services to Defence sits within your region. This will include stakeholder and customer relationship management with operating functions that derive service from the OSC ensuring alignment of staffing budgets to the commercial strategy set for each business unit. You will act as a governance and liaison point to confirm OSC commercial KPIs associated with the Workforce Plan. You will be responsible for supporting the day to day reporting functions and assisting in the development and delivery of management information initiatives. This role is open to remote working arrangements.
- To be successful in your exciting new career opportunity, you will have;_
- The highest levels of personal integrity and ethical behaviour
- Tertiary qualifications in a business or technology service delivery discipline
- Demonstrated experience with workforce management methodologies
- Well-developed technical skills with MS Office products and relevant technologies
- Experience with workforce scheduling and demand management
- Knowledge of relevant awards, agreements, and related legislation
- Good knowledge of customer operations and the factors that influence them (in Productivity, KPIs, service levels, and the relationships between quality, productivity, billing, and employee satisfaction)

**Serco and Proud**

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

  • Workforce Business Partner

    6 days ago

    Brisbane, Australia Bolton Clarke Full time

    Excellent career progression - 12-month secondment offering attractive salary - Location Brisbane & Sunshine Coast **Bolton Clarke Group** is one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Join a team of committed aged care professionals...

  • Workforce Business Partner

    5 days ago

    Brisbane, Queensland, Australia UnitingCare Qld Full time $80,000 - $120,000 per year

    At UnitingCare, we believe that meaningful change happens in the everyday moments—when someone feels heard, supported, and empowered. That's why we're here: to help thousands of older Australians live life in all its fullness, whether in our aged care facilities or out in the community.And now, we're looking for a dynamic, people-focused Workforce Business...

  • Senior Workforce Business Partner

    5 days ago

    Brisbane, Queensland, Australia UnitingCare Qld Full time $90,000 - $120,000 per year

    Senior Workforce Business PartnerAged Care & Community Services | UnitingCare Queensland Fixed term until 30 June 2026 | Full time | Brisbane-based, hybrid, with on-site engagement.At UnitingCare, we believe in the power of everyday moments to create extraordinary impact. Whether it's supporting an elderly resident in one of our aged care facilities or...

  • People & Culture Business Partner

    2 weeks ago

    Brisbane, Queensland, Australia Baseline Management Full time $120,000 - $150,000 per year

    About Us:Baseline Management is a strategic partner dedicated to elevating and streamlining the essential corporate functions and operations for an Ecosystem of several entities and brands.  Baseline Management aims to support business via a shared services offering of human resources, employee engagement, facilities management, legal services and...

  • Ukg (Kronos) Workforce Management Consultant

    4 days ago

    Brisbane, Australia HR Business Partners Australia Full time

    SMART WFM PTY LIMITED is a global Workforce Management and Human Capital Management Consultancy. We are a team of new age digital advocates that provide people related business improvement through a client centric lens. We are passionate about what we do and love to help maximise the value of people. Our core values are “Wellbeing”, “Fun” and...

  • Manager, Human Resources Business Partnering

    2 weeks ago

    Brisbane, Australia Queensland Government Full time

    **The opportunity As our Manager HR Business Partnering, you will: Lead HR business partners service delivery across the department to align workforce strategies with operational needs and strategic goals. Manage and mentor a team of HR Business Partners, building capability to support employee life cycle including high-quality, consistent human resource...

  • Manager - Human Resource Business Partnering

    4 days ago

    Brisbane, Australia Education Full time

    **About the Department**: The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • HR Business Partner

    1 week ago

    Brisbane, Australia HAYS Full time

    Large organisation are seeking an experienced HR Business Partner. Some Travel required within Australia. **Your new company** This leading organisation are an established facilities management organisation. They are looking to appoint a HR Business Partner on a permanent full-time basis to support their workforce. **Your new role** In this role you will...

  • HR Business Partner

    2 weeks ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    Newly created position with the scope to truly make the role your own - Career development opportunities, grow with the business. - Ability to influence change and key people projects in an innovative, thriving b **About our Client** Troocoo are proud to be partnering with MOCO Food services in their search for a Human Resources Business Partner. Founded...

  • Principal HR Business Partner

    5 days ago

    Brisbane, Australia Public Trust Office Full time

    Are you looking for a new challenge? This is an exciting, permanent opportunity, in a newly created leadership position in the People and Culture division of the Public Trustee Queensland. To be successful, you will bring your experience in Human Resources (HR) business partnering and client engagement, to inspire, coach and lead a small team, ensuring the...