Customer Experience Associate

6 days ago

Melbourne, Australia ABN Group Full time

493883
- Melbourne
- Administration/Support Service
- Customer Service
- Full-time (Permanent)

**Who Are We?**

ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, Resolve Finance, Honey Insurance, and BuildLab.

**We Will Provide**

We offer a competitive salary, generous product discounts, reward and recognition programs, and a range of health and wellbeing benefits, including an Employee Assistance Program. Additional perks include a market-leading parental leave scheme, volunteer opportunities, and ongoing learning and development to support your career growth. Our vibrant culture thrives on recognising and developing talent. You’ll enjoy regular social activities, work with a fantastic team, and be supported by approachable leaders with a clear and aligned vision.

**What's on offer?**

As a Customer Experience Associates you will be responsible for admin and customer support to ensure we provide an awesome customer journey in the prebuild phase of homes. You will make frequent outbound calls that support our customer service delivery, taking a proactive approach to customer contact.

You will be provided with training, development, and an opportunity to own your career from a Customer Experience Associate to Coordinator and beyond

The role involves:

- Proactive calls to customers
- Updating and logging customer file notes
- Liaising with internal and external stakeholders to drive continuous improvement
- Support for the Customer Experience Coordinators with admin

**What can you bring?**
- Passion and enthusiasm about working in the building industry
- The ability to deliver an awesome customer experience
- An understanding of objection handling and negotiation
- Proactively build collaborative relationships
- Relentless when faced with challenges
- Excellent listening skills
- An eye for detail when producing documentation
- Sense of humour that lifts your team members

**Why Join Us?**

You must have the right to live and work in Australia to apply.

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