Insurance Claims Officer

7 days ago

Melbourne, Australia AustralianSuper Full time

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your new role**

As an Insurance Claims Officer your primary role is to support the operational management of permanent incapacity and death claims review and decision process, and claim sign off. You will be the SME and key contact for all internal and external stakeholders to liaise on permanent incapacity and death claim matters.

Some key responsibilities but not limited to;
- Support the team in responding to internal and external insurance claim queries and complaints
- Lead the review and decision-making process of terminal illness and permanent incapacity release recommendations
- Assist the team with the review and decision making process of death claims
- Oversight of claim recommendations ensuring they are complete, accurate and contain the necessary information for a determination to be made
- Support the management of unclaimed moniesprocess to assist with insuranceclaim cases being finalised
- Ensure claims register is accurately maintained and claimants are advised of decisions with appropriate explanation
- Work with stakeholders in reviewing businessrules and standardletters to ensurethey correctly reflect legislation and agreed processes

**What you’ll need**
- 3 years+ experience within a similar role in an administrator or in superannuation insurance capacity
- Excellent written and oral communication skills with an ability to proofread and offer guidance
- RG146 accreditation, desirable
- Excellent organisational and prioritisation skills with the ability to work autonomously
- Meticulous attention to detail and drive to deliver excellent outcomes

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching, and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s next**

Australian or New Zealand citizenship or Australian permanent residency status is required.
- Progress powered by purpose._

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