Claims Team Leader

1 week ago

Melbourne, Australia GT Insurance Full time

Hybrid working (2 Day in Office, 3 Days WFH)
- Leader in the Heavy/Commercial Motor Insurance Market
- Career Development Opportunities Available

GT provide insurance solutions tailored for the transport and heavy motor industry in Australia. We’re backed by Allianz Australia Insurance Limited (Allianz), giving our customers the complete peace of mind of knowing their heavy motor vehicles are in trusted hands.

We provide our people opportunities to grow and learn new skills, work collaboratively across different areas, and contribute to collective success.

As our Claims Team Leader you are a coach, mentor and inspiring leader to your team, stickler for best practice compliance and process standards and can deliver a first-class customer experience.

Reporting into the National Claims Manager you will be responsible for:

- Lead and coach team members by developing capability and learning opportunities, monitor and balance performance priorities and encourage a collaborative and engaging team environment.
- Oversee, plan, and support the day-to-day operations of the team as well as providing support to the National Claims Manager and State Manager as needed.
- Manage stakeholder relationships including sales, underwriters and brokers through the claims process, addressing concerns, escalations and resolving issues to enhance customer experience.
- Critical decision-making regarding claims settlements, approvals and denials based on policy terms, regulations, and company guidelines.
- Reporting and analysis of team performance, claims data, identify trends and make strategic decisions.
- Ensure adherence to industry regulations, legal requirements, and company policies.
- Participate in visits with customers, key stakeholders, broking partners, and clients.
- Keep up to date with industry best practices by participating in business related industry forms and working groups.

Skills & Experience:

- Experience in the insurance claims industry with in-depth knowledge of insurance policies, procedures, insurance laws and regulations are essential.
- ANZIIF qualification, Certificate 4 or Degree in insurance, finance, or a related field
- Hands-on leadership, stakeholder engagement and interpersonal skills with a focus on building strategic relationships, coaching and mentoring to drive high performance is highly regarded.
- Customer-focused mindset and the ability to handle customer complaints, escalations and problem solving.
- Reporting and analysis to drive team performance, identify trends and support strategic decisions.

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