Insurance Claims Officer

2 days ago

Melbourne, Australia Team Global Express Full time

Team Global Express (TGE) is seeking a detail-oriented and proactive Insurance Claims Officer to manage and oversee the end-to-end claims process across our business units. This role is critical in ensuring timely, accurate, and compliant handling of claims, while delivering exceptional service to internal stakeholders and supporting continuous improvement in claims performance.

**What You’ll Be Doing**:

- Manage and process insurance claims efficiently and accurately.
- Investigate claims, gather documentation, and maintain records in the Claims Register.
- Collaborate with Finance, Security, and Group Insurance teams for reporting and analysis.
- Evaluate claims for validity and coverage, and negotiate settlements where appropriate.
- Support legal investigations and prepare documentation for litigation when required.
- Provide training and support to internal teams to improve claims management processes.
- Assist with monthly provisioning and end-of-month financial reporting.
- Identify trends and recommend process improvements to reduce claim incidence and cost.
- Deliver exceptional customer service to internal departments and external stakeholders.

**What You’ll Bring**:

- Strong understanding of corporate claims processes and insurance principles.
- Excellent communication, negotiation, and stakeholder engagement skills.
- High attention to detail and strong analytical capabilities.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and claims management systems.
- Ability to manage multiple priorities and meet deadlines under pressure.
- Experience in incident investigation and reporting.
- Knowledge of legal frameworks (e.g., QCAT, VCAT, NSW small claims) impacting claims.
- Ability to translate data into actionable insights for business units.

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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