Noc Lead

3 days ago

North Sydney, Australia MGB TITAN SYSTEMS PTY LTD Full time

**Description**:
**About us**

Rail Systems Australia (RSA) is an independent Australian rail engineering practice providing rail operators and their partners with trusted advice. We deliver innovative, safe and reliable solutions through the integration of rail telecommunications, signalling, automatic train control and asset management.

Backed by a proud record of delivery, we are committed to the adoption of technology and innovation to play a role in the progression of the Australian rail industry in preparing for the future.

**About the role**

Our business has a growing portfolio of rail projects underway, and we are looking to employ one (1) NOC Lead to support long term contracts. You would join our Sydney team and be involved in the support, maintenance, and upgrade of our clients GSM-R network.

You will be located in our North Sydney office with visits to client metropolitan offices and be the primary point of contact for the team responsible for the resolution of faults on the network. You will be supported by a team of Subject Matter Experts from our Sydney offices.

**Responsibilities**
- You will chair weekly meetings with the client and maintenance team for NOC related matters
- You will work closely with key stakeholders on resolving outstanding faults
- You will provide inputs to monthly reports
- You will provide leadership and training of NOC Engineering team
- You will manage the interface to the field services team
- The role involves both scheduled and unscheduled works related to the maintenance of the GSM-R network (Core, RAN, Transmission and Dispatch).
- You will respond to faults via both inbound calls and NMS alerts, troubleshooting incidents on the network.
- You will take responsibility to follow incidents through to resolution, escalating to field technicians or level 3 SMEs as required.
- In addition to proactive management of incidents you will play a key role in contributing ideas to achieve continual improvement of network performance and availability.
- Opportunity to be involved in the future upgrades as the network transitions to newer technologies.

**About you**

To succeed in the role, you will need a passion for technology coupled with a mindset for collaboration, teamwork, and respect.

Your skills and experience will demonstrate:

- Formal tertiary qualifications in Telecommunications, ICT or Engineering.
- Excellent customer service and leadership skills and a desire to achieve continual improvement
- Demonstrable technical proficiency in delivering or supporting 3G or 4G technologies, ideally you will have experience in GSM-R networks.
- A detailed working knowledge of cyber security requirements.
- Ability to work under your own initiative and effectively manage customer and internal relationships.
- Ability to work shift work from time to time
- Drivers license

**How to apply**:
Please include your CV and Covering Letter. Your confidentiality will be maintained.

**Role Type**:

- In-house - Permanent - Full-time - Associate

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