
NOC Engineer
4 days ago
SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.
For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.
ContextThe NOC Engineer is responsible for Level 1 incident and fault management within the Sydney Trains DTRS network, working as part of a 24/7/365 shift team. Reporting to the Engineering Manager – Communications and functionally to the Network Operations Manager, this role ensures high network availability by coordinating daily preventative maintenance activities, responding promptly to incidents, and meeting contracted KPIs. The NOC Engineer engages with clients, SYSTRA teams, and various stakeholders to resolve faults, support technical documentation, and continually improve service quality.
Missions/Main DutiesAbout the role
- Monitor and manage network incidents and faults; escalate as required.
- Use tools such as SAP, EMC Smarts, and NMS applications for incident resolution and reporting.
- Collaborate with field technicians, SYSTRA teams, and clients to maintain high network availability.
- Contribute to technical documentation and continuous service improvement.
- Demonstrate strong communication, teamwork, and client focus.
- Conduct routine system health checks and manage maintenance activities.
- Uphold company standards in quality, safety, and business processes.
About you
- Bachelor's degree in Engineering.
- Minimum 5 years' experience in cellular network NOC and customer support (GSM 2G preferred).
- Proficient with Huawei & Nokia RAN, core and transmission equipment in 2G/4G/5G cellular networks.
- Proficient with network logfile, call trace and events analysis.
- Proficient with Huawei BTS equipment, network statistics and configuration.
- Understanding of GSM-R rail telecommunications, cyber security, and virtualized network solutions.
Benefits of working at SYSTRA:At SYSTRA, we prioritise the well-being and professional growth of our employees by offering a comprehensive range of benefits. We're committed to nurturing your career development, providing ongoing support for obtaining Chartership status and providing access to continuous learning opportunities. Furthermore, we cover the costs of professional memberships and subscriptions, ensuring you stay connected to industry developments.Recognising the importance of maintaining a healthy work-life balance, we offer flexible working arrangements and generous paid parental leave. Our inclusive workplace culture, endorsed by Work180, celebrates diversity and values every individual's unique contribution. To further demonstrate our appreciation for our team members, we offer attractive employee referral incentives as a token of recognition for their valuable contributions.Click this link to view all our benefits: SYSTRA ANZ, we value diversity of thought and experience. We encourage applications from Aboriginal & Torres Strait Islanders and people from diverse backgrounds.Our values are centered around Connected Teams, Excellence and Bold Leadership
-
NOC Engineer, CX
2 days ago
Sydney, New South Wales, Australia NICE Full time $80,000 - $120,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.***This role requires Australian citizenship status. We will be...
-
Network Operations Centre Engineer
1 week ago
Sydney, New South Wales, Australia The Aquarium Full time $60,000 - $80,000 per yearWe're looking for Junior NOC Support staff to join our Network Operations Centre team. This is an entry-level position suited to someone who has had some exposure to NOC environments and wants to grow their skills in network operations and monitoring.Job: Junior NOC SupportLocation: SydneyType: Full-time Contract | Shift-based (24/7 coverage) You'll work...
-
Network Operations Manager
2 days ago
Sydney, New South Wales, Australia SYSTRA Full time $120,000 - $180,000 per yearSYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the...
-
Network Operations Manager
7 hours ago
Sydney, New South Wales, Australia Systra ANZ Pty Ltd Full time $80,000 - $120,000 per yearSYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the...
-
Senior Contact Centre Specialist
4 days ago
Sydney, New South Wales, Australia Optus Full time $90,000 - $120,000 per yearWe're on the lookout for a Senior Technical Specialist to support one of the most significant Federal Government Contact Centre operations in the country. If you're passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work with cutting-edge technology, this is your opportunity. The role begins with 3 days onsite,...
-
Senior Consultant
4 days ago
Sydney, New South Wales, Australia Infosys Full time $108,000 - $893,000 per yearAbout UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the...
-
Sydney, New South Wales, Australia Infosys Full time $108,000 - $158,000 per yearAbout Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the...
-
Case Manager
2 weeks ago
Sydney, New South Wales, Australia Deutsche Bank Full time $80,000 - $120,000 per yearPosition OverviewDetails of the Division and Team:Operations provides comprehensive Know Your Client, New Account Opening, Client Reference Data Analysis and Services, and Data Management solutions within relevant DB systems.The Know Your Client (KYC) Associate focuses on client New Client Adoptions, remediations, and Extensions in line with regulatory...
-
Facilities Operations Centre
1 week ago
Sydney, New South Wales, Australia Amazon Full time $80,000 - $120,000 per yearAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....
-
Operations Manager
2 days ago
Sydney, New South Wales, Australia Atturra Full time $120,000 - $180,000 per yearWhat you'll be doingThis critical hands-on operational role I responsible for the day-to-day execution and performance of Atturra's support teams, ensuring available 24x7 operations, efficient response and resolution of customer support needs, and the effective addressing of incidents and problems as they transfer between resolver groups and the service...