Field Service Technician

Job Id: 41638- Job Family: Production- Location: Lidcombe, AU, NSW 2141- Employment Type: Permanent**Set Your Future **_IN MOTION_**

Manitou is purposefully committed to you, its people. We continue to elevate our success based on a “One United Team” focus that enables our purpose-driven and agile work environment. We pride ourselves in fostering a work-life balance that allows flexibility in people's day-to-day lives. In an era when talent is in-demand, you will find an unwavering commitment to your personal and professional growth.

**ABOUT OUR COMPANY CULTURE**:
As a worldwide leader in handling, access platforms and earthmoving equipment, Manitou Group’s mission is to improve working conditions, safety and performance throughout the world, while preserving people and their environment. We design, manufacture, distribute and service products and solutions for the material handling, access equipment and compact earthmoving activities that work smarter, safer and reliably while delivering value to our customers. Our high-profile brands include Manitou and Gehl, and we are proud of our network of 1,050 dealers throughout the world. With sales in 140 countries, our team of 4,500 people are committed to delivering exceptional customer satisfaction. We operate in more than 30 global locations to ensure proximity to our customers and services tailored to their needs.

Manitou continues on the forefront of innovation driving the green transition while also streamlining our operations guided by our customer-centric “New Horizons” roadmap. We are committed to providing safety and unique customer experiences worldwide. In sharing the same mission and values, our workforce remains engaged and passionate about what we manufacture and services we provide.

The Field Service Technician main role will be to undertake repairs and maintain equipment such as elevating work platforms, telescopic handlers, skid steers and forklifts. The requirement will be to work on DC electrical systems, hydraulic systems, as well as mechanical equipment such as, engines, motors and production machine equipment.

**Critical Responsibilities**:

- Workshop Repairs and Maintenance
- Customer Satisfaction
- Safety/Quality
- Cross Functional Support / Training

**Main responsibilities**:

- Undertake pre-delivery inspections and modification on new machine.
- Observes mechanical devices in operation according to manufacturer requirements & perform diagnostic procedures to locate causes of faults.
- Installs & repair electrical apparatus, such as EWP wiring and associated components including adjustment & repair of electronic components such as PCB control cards.
- Calibrates equipment using electronic aids & procedures & programmable controllers.
- Dismantles devices to gain access to and remove defective parts.
- Examines form and texture of parts to detect imperfections.
- Inspects used parts to determine changes in dimensional requirements.
- Adjusts functional parts of devices and control instruments.
- Repairs or replaces defective parts & components.
- Installs special functional and structural parts in devices & equipment.
- Lubricates and cleans parts.
- Starts / operates devices to test their performance.
- Sets up and operates repair equipment and repair parts according to instruction & procedure.
- Repairs electrical equipment as instructed.
- Liaise with spare parts team to determine parts required for repairs.
- Use Manitou systems and tools to log job status, report, consult documentation, escalate issues

**Transversal projects and innovation**
- Where required, participate on transversal projects to support the development of Manitou Center activity
- Propose and Innovate on targeted actions to bring more added value to our dealers and customers

**The Person**:

- Excellent interpersonal relationship and customer focused.
- Good verbal and written communication skills.
- Warm Personality and open minded.
- Self motivated.
- Good technical background experience in hydraulics and electrics for supporting Machinery: e.g: Telescopic Handlers, Forklifts, Tractors, earthmoving equipment etc...
- Hard worker, practical personality.
- Good Team spirit, experience working in a small team is an advantage
- Person who wants to participate strongly in the development of a growing business.
- Flexibility to work and adapt to different cultures and new projects.

**Experience**:

- Must have a one year certificate from college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.
- Work experience in customer support
- Forklift licence desirable
- Current drivers license an advantage
- Current EWP High Risk License an advantage
- Telehandler Gold Card an advantage.

At Manitou, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. See