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Field Supervisor

2 weeks ago

Lidcombe, Australia BSA Full time

This position is open for Sydney, Western Sydney and Woologong.
- Provide technical guidance and support to field employees and contractors.
- A great opportunity for a technician with extensive metering experience

**About BSA**

The BSA Group is a comprehensive technical service contracting company that has successful long-term relationships with our clients, founded upon a commitment to provide innovative, flexible solutions and a culture that promotes continuous improvement. We comprise of two divisions, BSA|APS (Advanced Property Solutions) and BSA|CUI (Communications & Utility Infrastructure).

BSA|APS designs, constructs, and maintains the systems that make Australia’s buildings efficient, safe, and comfortable. BSA|CUI is a national provider of strategic advice, design, implementation, operations, and maintenance services, specializing in metering telecommunications networks and technologies.

We are a people business and an equal opportunity employer - we support and recognize the importance of a workplace culture that values diversity and inclusion.

**About the Role**:
Supervise and manage day to day field service activities of field personnel to ensure compliance with client’s Service Level Agreement and key performance indicators; and provide technical guidance and support to field employees and contractors.

**Key accountabilities and responsibilities**:

- Oversee daily field operations of field personnel, field employees and contractors in specific region / particular project
- Conduct all quality checks and complete associated documentation checks
- Provide onsite field support to BSA contractors and employees
- Provide daily updates to National Field Supervisor regarding all facets of operations including contractor and employee absences
- Meet key performance indicators set by client or BSA
- Provide solutions to more complex technical problems and solutions to in day work failed visits.
- Proactive communication including delays during the course of daily works
- Communicate with client on behalf of BSA
- Assist in the onboarding of contractors in project areas
- Other duties related to field activity both externally and internally including installations and service calls as required

**In conjunction with the National Field Supervisor**:

- Initiate or recommend solutions to deficiencies
- Administer corrective actions to prevent occurrence of work deficiencies
- Verify company procedures are implemented and recommend improvements
- Stock distributions and sundry material management
- Assist in delivering technical training
- Investigate attend to customer complaints and enquiries

**About You**:

- NSW Electrical License with 5+years experience.
- ASP level 2 Accredited (Class 2D)
- Team/Contractor management experience.
- Excellent technical ability and Time Management.
- Extensive metering experience.