Associate Director, Consumer Affairs

2 weeks ago

Melbourne City Centre, Australia NAB Full time

Associate Director, Consumer Affairs
- Job number: 800538
- Primary position location: VIC- Melbourne CBD
- Primary position location: VIC- Melbourne inner
- Category: Marketing, Communications & Corporate Affairs
- Work type: Fixed term Full time
- Work type: Permanent Full time
- Closing at: May 6 2025 - 23:55 AEST

**Favourite**

- **We are empowered to make a positive difference for customers and communities.**:

- **Everyone is given the opportunity to learn, grow and achieve.**:

- **Make a genuine difference through the work you do.**:

- **Fixed-term role till 19th Dec 2025**

**In this role, you will**
- Develop and implement governance programs to support growing consumer engagement programs and build strategic opportunities to improve and expand customer focus.
- Support delivery of impact strategies to support vulnerable customers across financial inclusion (NILs), accessibility, and Group Sustainability Priorities (Housing, First Nations, Climate/Disaster Impacts).
- Develop uplift and implementation of governance process, including industry frameworks, to support voluntary ESG commitments relating to customers (including accessibility and customers experiencing vulnerability)
- Own and manage key internal and external stakeholder programs, including Consumer Forum, and relationships
- Identify strategic opportunities, provide expert advice and coordinate program activities arising from Accessibility Action Plan
- Identify and develop key advocacy opportunities to build NAB’s reputation and relationships with customers.
- Provide leadership and direction to Senior Associate Consumer Affairs (Engagement).
- Design and deliver effective measurement programs to assess program success and drive improvements.
- Liaise with other Corporate Affairs functions such as Communications on key programs to maximise strategic outcomes.
- Liaise with NAB Foundation to ensure appropriate leveraging of NAB’s philanthropic capabilities.

**What you’ll bring**
- Proven experience in relevant roles
- Community engagement and project management
- Lived experience relevant to role preferred
- Coordinating complex programs with multiple stakeholders.
- Driving reputation-building projects preferred
- Relevant tertiary qualification (Commerce/Business/Sustainability management) preferred.
- Customer centricity, commercial acumen, stakeholder and project management, creative and clear communication.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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