Associate Director, Communications

5 days ago

City of Melbourne, Australia National Australia Bank Full time

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Associate Director, Communications, you will join the Corporate Affairs Team who are doubling down making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

- Provide strategic communications advice to Executives and their leadership teams.
- Using insights and research to best position C&IB with customers through external narratives, speeches and social media.
- Collaborate with colleagues across C&IB, as well as within Corporate Affairs and NAB, to ensure alignment of effort.
- Partner with Marketing on key events, customer engagements and thought leadership campaigns.
- Take initiative with delivery and ownership of key business portfolios and executive briefings relating to each segment and leader.
- Identify opportunities for colleague communications and work with peers to execute to build engagement.
- Issue management, including proactive identification of issues impacting NAB’s trust and reputation.

We’re looking for the brightest to deliver the best for our customers. You’ll need:

- More than 10 years’ experience in Communications/Public Relations/Employee Engagement roles.
- Must have previous media relations experience.
- Demonstrated experience as a trusted advisor who influences outcomes with senior c-suite and mid-tier executives to achieve communications objectives.
- Ability to think across all facets of communications and for a range of internal and external audiences (customers, colleagues, executives, media, frontline bankers), as well as across the enterprise.
- Sound understanding of the external environment, and how that impacts NAB and its communications strategy.
- Familiarity with digital communications tools, including MS Office Suite, SharePoint, Content Management Systems, Salesforce Marketing Cloud, video conferencing (Zoom webinar), Viva Engage and LinkedIn.
- Digital and social media content, including writing and simple visual communications editing.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a workplace that is free from discrimination and harassment.

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