Associate Director, Consumer Affairs

2 weeks ago

Melbourne City Centre, Australia NAB Full time

Associate Director, Consumer Affairs
- Job number: 798686
- Primary position location: VIC- Melbourne CBD
- Category: Operations
- Category: Project Management
- Category: Strategy
- Work type: Permanent Full time
- Closing at: Feb 16 2025 at 23:55 AEDT

**Favourite**

- **We are empowered to make a positive difference for customers and communities.**:

- **Everyone is given the opportunity to learn, grow and achieve.**:

- **Make a genuine difference through the work you do.**

**In this Associate Director,**Consumer Affairs** role, you will**
- Develop community engagement strategies and deliver partnership programs to support customers in need, which align with Group Sustainability Priorities
- Support Head of Consumer Affairs to deliver Affordable Housing Impact Strategy, Affordable Housing Council Secretariat and Executive stakeholder engagement to drive housing solutions for customers.
- Develop and implement community engagement programs to support NAB’s customer-centric culture.
- Identify and develop key partnership opportunities to build NAB’s reputation and relationships with customers.
- Own and manage key internal and external stakeholder relationships to deliver programs.
- Informal leadership of team members to enable colleagues to engage with customer/community engagement activities.
- Design and deliver effective measurement programs to assess program success and drive improvements.
- Liaise with Communications and Government and Public Policy teams on key programs to maximise strategic reputation outcomes.
- Liaise with NAB Foundation on appropriate philanthropic opportunities.

**What you’ll bring**
- At least 5-7 years’ experience in relevant roles.
- Community programs and partnership management preferred.
- Coordinating complex programs with multiple stakeholders.
- Driving reputation-building projects preferred
- Relevant tertiary qualification (Commerce/Business/Sustainability management) preferred.
- Customer centricity, commercial acumen, stakeholder and project management, creative and clear communication.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

Unsolicited CVs from agencies will not be accepted.

LI-DNI

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