Peer Support Coordinator

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Ambulance Victoria

**Salary**: Salary not specified

Occupation: Human Resources

Reference: AV/1717864

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

This is a full time, permanent position currently based in Doncaster.

**About the role**

Reporting to the Senior Manager Peer & Pastoral Care, the primary objective of this role is the coordination of AV's Peer Support Program in line with AV's policies and procedures and relevant legislation. Responsibilities include, but are not limited to:

- Liaise with managers and staff involved in challenging situations that require peer support and activate necessary support.
- Coordinate and activate members of the Peer Support Program to significant events and/or critical incidents and follow up/referral.
- Collate and report on peer support data quarterly, identify trends and actively participate in continuous improvement activities.
- Build and maintain strong relationships with key stakeholders and other organisations by attending meetings, conferences and training to promote and raise awareness of Wellbeing and Support Services and to enhance our knowledge and improvement of services provided within AV.

**About you**

To be considered for this position you will possess:

- Postgraduate degree or relevant industry certification with high level relevant experience or an equivalent combination of training and experience in emergency services or provision of wellbeing/peer support or project management.
- High level operational experience in coordinating programs, provide coaching, professional leadership, guidance, administrative skills, and ability to handle competing demands in a high-volume work environment.
- Demonstrated empathy and a high-level communication/interpersonal and the ability to develop collaborative relationships with integrity in working through sensitive/confidential issues.
- Demonstrated experience in preparing reports, rostering, and the ability to interpret awards and policies.
- Required to be available outside of ordinary working hours to provide advice, support or authoritative direction to other employees or managers involved in dealing with emergency or time critical incidents or issues **(CAA1).**:

- A current Victorian Driver Licence.

**Working at AV**

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you

Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.

This position is graded at **AV5** under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021 AVMA.

**How to apply**
- A covering letter
- A current resume
- A document addressing the selection criteria in the position description.
- At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people._