National Food

The Commons

If you have a strong passion for creating exceptional customer experiences and possess an in-depth knowledge of the vibrant hospitality scenes in Melbourne & Sydney, this is an exciting opportunity for you

About The Commons

Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.

Primary Purpose of Role

The National Food & Beverage Manager oversees setup and operations of new cafes and bars in our shared office spaces. They ensure seamless openings and deliver exceptional hospitality experiences. Responsibilities include; managing venue operations, maintaining high standards of quality and customer service, ensuring consistent service offerings across all sites in line with our brand and vision and fostering a positive work environment.

The National Food & Beverage Manager will also drive catering services and ensure a comprehensive review of our hospitality experience for members, meeting rooms, and member events.

About You

You’ll need:
+ Extensive experience in hospitality management

+ Relevant qualifications including: RSA Certification, VIC/NSW Food Handling Certificate (or be willing to acquire these before joining The Commons)

+ Strong understanding and alignment with The Commons' brand and tone

+ Hands on attitude and approach to running our venues, including, working on the floor across all sites

+ Exceptional customer service skills and a passion for creating memorable experiences

+ In-depth knowledge of Melbourne and Sydney coffee and wider hospitality scenes

+ Effective project management abilities for venue setup and openings

+ Excellent leadership skills to inspire and motivate teams

+ Proficiency in managing teams remotely

+ Strategic thinking and problem-solving capabilities for operational improvements

+ The ability to take ownership of problems that arise and seek to solve these autonomously

+ Budgeting and financial management expertise

+ Excellent communication and collaboration skills

+ The ability to travel between Melbourne and Sydney and work flexible hours across our cafes and bars

The main responsibilities of the role include but are not limited to:
KEY RESPONSIBILITIES

OPERATIONS
- Manage all aspects of setting up new cafes and bars, ensuring successful openings
- Devise and execute innovative new hospitality offerings
- Create and update cocktail bar menus and juice/smoothie bar menus to align with trends and member preferences
- Quickly address and resolve operational challenges with a problem-solving mindset
- Support on the floor, rostering yourself onto shifts, across all venues, as required
- Develop and execute comprehensive processes for all functions of our venues
- Collaborate with our Lead Chef to select menus, suppliers, and tailored offerings for exceptional quality
- Oversee staff selection, training, and performance management
- Develop and execute our catering services and relevant processes including upselling opportunities for meeting rooms to both members and external clients
- Understand wage percentages, COGs, P&L, wastage in line with budgets
- Stay updated with industry trends, regulations, and adapt operations accordingly

MEMBER EXPERIENCE
- Maintain a deep understanding of our brand and tone, ensuring that all aspects of the hospitality experience align with our vision
- Develop and implement strategies to consistently enhance the member experience, such as special promotions or offerings

LEADERSHIP
- Take a proactive approach to recruitment, assembling a high-performing team that shares our vision and values, and contributing to their professional development
- Effectively manage and lead teams remotely and nationally, establishing clear objectives, providing guidance, and fostering professional development opportunities
- Collaborate with various departments including, events coordinators, state managers & department heads
- Take full ownership of your role by demonstrating strong problem-solving skills and leading by example

WORK HEALTH AND SAFETY
- Ensure compliance across all statutory, HSE standards, procedures, and processes, prioritising the safety and well-being of both patrons and staff

VALUES

All actions, conversations and behaviours are to display behaviours that reflect the philosophy and values of The Commons:

- Putting our members first
- Fostering our community
- Working together as a team
- Constantly learning and growing