Systems Support Officer

15 hours ago

Ingleburn, Australia Supagas Pty Ltd Full time

Rewards & Recognition program
- Detailed initial training
- Competitive Salary Package

**About the Company**
Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.

**About the Role**
**Sydney branch** located in
**Ingleburn.**

**Key responsibilities and duties**:

- Embody the ‘Yes we can’ ethos in all aspects of the role and responsibilities.
- Adopt and promote a safety-first mindset.
- Provide level 1 ERP support for the broader organisation, including telephone calls and service desk tickets, ensuring support is provided in a timely and customer service focused manner.
- Troubleshooting ERP problems and find solutions in a timely manner.
- Liaise with ERP vendors on support issues where required.
- Administration of user security and roles within ERP systems.
- Provide training to branch or corporate users on ERP related processes where required.
- Conducting analysis and testing of ERP-related changes. Ensuring modifications are carried out in full, designed and implemented to meet and satisfy the initial intention and that testing is conducting to ensure modifications are robust and without error or issue.
- Other tasks and duties as required from time to time.

**Skills & Experience**
- Knowledge of Pronto Xi ERP System, specific modules include:

- o Accounts Receivable
- o Customer Relationship Management
- o Sales Orders
- o Service
- o Preferred knowledge of additional modules - Inventory, Purchase Orders
- Minimum 2 years of demonstrated experience supporting ERP systems
- Communication skills both written and oral
- Good knowledge within the areas of logistics, customer service, finance, manufacturing
- Effectively manage competing priorities
- Excellent time management and organisational skills
- Ability to work in an efficient and timely manner while maintaining a safe working environment.
- Highly motivated with a flexible “can do” attitude.
- A Demerit Points Statement
- A current National Police Check with regular renewals as required

**Benefits**
- Continual ongoing support and coaching provided
- Significant future career opportunities
- Work for an Essential Service for financial security

Most importantly at Supagas we value attitude above all else. We are looking for the next team player to embody the 'Yes We Can' ethos

If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, click

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