Supplier Relationship Manager

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

We are seeking an experienced Supplier Relationship Manager to play a critical role in overseeing and managing key Business Process Outsourcing (BPO) suppliers. You will be responsible for building and strengthening supplier relationships, ensuring high-quality service delivery, and managing contract performance. You will collaborate closely with internal stakeholders and external partners to ensure our key managed service contracts support AGL’s business needs, while also driving value, mitigating risks, and fostering a culture of continuous improvement.

What you’ll be doing
- Develop and maintain strong relationships with key suppliers to ensure high-quality service delivery and business value.
- Monitor and drive supplier performance against SLAs and contractual obligations, holding partners accountable and implementing corrective actions where needed.
- Lead and manage a Continuous Service Improvement (CSI) process, leveraging supplier partnerships to drive enhancements beyond contractual requirements.
- Work closely with procurement partners to review, report, and revise contractual agreements, ensuring compliance and optimal value.
- Act as the primary contact for supplier performance and operational issues, facilitating dispute resolution and ensuring smooth supplier engagements.

About you

What you’ll bring to the table
- Experience in a senior supplier relationship management role, within a complex environment, managing multiple strategic suppliers.
- Extensive experience managing outsourced/BPO suppliers, with deep knowledge of the outsourcing market and supplier relationship strategy.
- Strong negotiation, influencing, and relationship-building skills, with the ability to engage and collaborate with a wide range of stakeholders.
- A proven track record in driving business objectives through supplier partnerships.
- Exceptional written and verbal communication skills, with the ability to present insights and recommendations effectively.

At AGL, we offer a wide range of benefits including:

- Flexible working options including hybrid work.
- Discounts on energy, telcos and solar plans.
- Participate in Energise - our reward & recognition program.
- Access 20 weeks of paid parental leave for the primary carer.
- Access to an additional week of recharge leave per year.
- Play an active role in our diversity & inclusion initiatives.
- Novated leasing and Electric Vehicle subscriptions.
- Access to study assistance, AGL’s share purchase plan and insurance deals.
- _Benefits may change over time and vary based on location._

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
- ._

Location:
Docklands VIC 3008

Job Family Group:
Information Technology - Internet-Based