Release of Information Officer

23 hours ago

Sydney, Australia Northern Beaches Hospital Full time

Are you looking for a rewarding career that allows you to combine your professional skills and passion to deliver excellent customer service to people in a large modern hospital? At the same time as working with a dedicated, small, friendly and tech-savvy medicolegal team, in a health record related working environment?

An exciting opportunity exists for a highly motivated person to become a Release of Information Officer and join the Medicolegal Section of our Health Information Service team.

As a member of the Medicolegal team your responsibilities will include:

- Provide clear spoken and written communication while dealing with enquiries from lawyers, doctors, patients, relatives, insurance companies, Police, Coroner, Forensic Medicine and many other professional and public persons.
- Supporting excellent customer service with the provision of electronic and paper health information to internal and external clients in a legal, accurate and professional manner.
- Maintaining departmental processes including completion of medicolegal Excel spreadsheets, folders of downloaded documents, creation of medical record files using multiple electronic systems, and excelling in the use of Adobe tools.
- Application and understanding of Privacy legislation, medical terminology and hospital policies and procedures.
- Organising and completing medicolegal paperwork with accuracy and attention to detail.
- Participating in performance improvement activities.
- Assist the department where required in other areas, such as scanning documents.

Northern Beaches Hospital is a fully licensed private hospital, providing care to public and private patients from an outstanding facility with a large range of quality services provided by exceptional nurses, doctors and staff.

Essential Criteria:

- Demonstrated experience working in a fast-moving department or office, with customer service skills and with the responsibility of maintaining patient or client records and associated documentation.
- Demonstrated skills in accessing, updating and downloading data from computer based information systems, eg electronic medical records.
- Demonstrated high standard of organisational skills, including ability to prioritise and achieve deadlines with exceptional attention to detail and ability to spot inconsistencies or errors
- Understanding of data confidentiality and compliance with relevant legislation.
- Ability to work well as part of a team, have a flexible attitude, be able to communicate on many levels, with the ability to follow instructions and ask for assistance if required.
- Demonstrated experience of good telephone manner and ability to deal with difficult or challenging personalities, while maintaining a professional and calm attitude.

Benefits on offer:

- Discounted onsite parking for all employees
- Discounted gym memberships via Fitness Passport
- Employee Assistance Programs
- Salary Packaging via novated lease options
- Bulk Billing services for employees and immediate family members.

**For further enquiries**: Astiness Bazos, Chief Health Information Manager, 02 9105 6201**

**Applications close: 23 September 2025

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