Engagement Officer Internal Clients

1 day ago

Malvern, Australia Mecwacare Full time

Full Time Position in Malvern or Westmeadows location
- Generous Salary Packaging - increase your take home pay
- Training and Development

**ENGAGEMENT OFFICER (INTERNAL CLIENTS) - HOME CARE PACKAGES**
- Full Time Position in Malvern or Westmeadows location
- Generous Salary Packaging - increase your take home pay
- Training and Development

**mecwacare** is seeking an experienced professional to work as an Engagement Officer-Internal Clients in our Home Care Packages (HCP) team. This role will provide navigational support for eligible mecwacare Commonwealth Home Support Programme (CHSP) clients to transition into a HCP, allowing our valued clients to enjoy living at home longer. The Engagement Officer will also be responsible for promptly responding and answering potential client enquiries in a consistent way; proactively outreaching and educating existing clients of the benefits of the HCP program; conducting initial home visits with clients; facilitating and coordinating sign-up for HCP with individual clients; and providing information about available services and explaining the costs associated with HCP. This is a three-year role with the opportunity for extension.

**What you bring**:

- Previous experience in the Aged Care Sector and case management.
- Tertiary qualifications in a Social or Allied Health, Health Science, Registered or Enrolled Nurses with current registration.
- Advanced customer service skills (written and verbal) and strong negotiation skills.
- Well-developed prioritisation and organisational skills with the ability to meet deadlines.
- High level proficiency with the Microsoft Office suite including Word, Excel and Outlook.
- Excellent presentation skills especially to community groups.
- Current Victorian Driver’s License.

**Desirable**:

- Thorough understanding of the fees and charges applicable to Home Care Packages.
- Knowledge and understanding of Aged Care funding and legislation as it applies to Home Care Packages.
- Knowledge of My Aged Care service provider portal.

**What**
**we offer**:

- Training and Development opportunities.
- Full Salary Packaging up to $15,900 and Meals Card up to $2,700
- Career Progression Opportunities.
- Board Scholarships and Employee Awards.
- Employee Assistance Program.

**About us**:
**mecwacare **is a leading not-for-profit organisation that has been supporting Victorians for more than 62 years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 17,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 2,000 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.

All successful applicants require a successful Police Check and comply with vaccination requirements.

**For any enquires**: Contact Jo Hill, Home Care Packages Manager Client Services on 03 8573 4777

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