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Service Manager
3 weeks ago
**Your New Opportunity**:
With a strong team of **Heavy Diesel Mechanics, Customer Service Professionals and Administrative Staff **we need strong leadership. This is the ideal opportunity to take the next step in your career.
Your role is integral to the ongoing success of the **Hunter branch** so we're looking for someone who has the energy and drive to exceed and deliver results. You'll report into our Branch Manager, with a focus on **monitoring and improving KPIs**, while **enhancing the customer experience** and value offered within all aspects of the **Service Department**.
With a customer centric approach, **exceeding customers' expectations will drive you**. You pride yourself in being a **strong communicator**, with outstanding attention to detail. With a history in a **transport industry Service Manager role** you'll have the skills to measure your departments performance against both the** business plan and budget**, and you'll build and maintain a strong customer base, while actively canvassing for additional business opportunities, while promoting Penske Australia's products and services
**About you**:
- At least **5 years'** managerial experience in an industrial/service environment, preferably within the heavy vehicle transport, or engine industries
- A **passionate, engaging and resilient** personality with demonstrable experience in successfully **managing, developing & motivating** a workforce
- Strong experience in **understanding and interpreting business financial information** including **budgets** and **monthly financial reports**:
- The ability to **understand** and grasp **technical product information & product fault resolution**:
- Demonstrated skills in managing **customer relationships**:
- Sound On Highway knowledge, with experience in **Western Star, MAN, Dennis Eagle, Allison, Detroit and **_mtu_**_ _products ideal
- An understanding of **labour sales & costs, gross margin, expenses** and other financial ratios
- A commitment to, and **promotion of safe work practices** with a good understanding of HSE responsibilities, and the **strong time management skills**:
- Have effective communication and teamwork skills, and actively promote Penske's values and purpose.
**About Us**:
An iconic brand in both the business and racing worlds, Penske is a Fortune 500 company with a global presence. A leader in the Australian commercial vehicle, power engine and racing industries, Penske represents market-leading products such as Western Star, MAN, Dennis Eagle, _mtu_, Detroit and Allison across some of the most dynamic on
- and off-highway markets in the country.
**Why join Penske?**
At Penske, we know it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment and state of the art facilities, we offer the following benefits:
- Generous remuneration package;
- Accredited Training & Development programs;
- A business commitment to providing the highest levels of safety, technical and leadership training;
- Reward and recognition programs;
- Employee Referral Program - generous employee referral fees
- Employee Assistance Program;
- Family friendly benefits including paid parental leave.
**Be ambitious. We are.
