Manager - Licensing Services

**Clerk Grade 9/10**:

- **Temporary Full-Time up to 4 Years**:

- **Kingscliff**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a** Manager - Licensing Services** to be part of our Firearms Registry. The Manager, Licensing Services is responsible for the effective management and delivery of the Registry's licence processing and data maintenance functions. The role manages a team with responsibility for the processing of high-volume licensing transactions and related activities.

The Manager, Licensing Services position is a pivotal role within the NSW Police Force's Firearms Registry, dedicated to enhancing community safety through effective management of licensing processes. By promoting continuous improvement practices and fostering a culture of professionalism, the Manager, Licensing Services plays a crucial part in maintaining public safety and trust. The position involves close collaboration with internal and external stakeholders to address emerging issues and provide high-quality service delivery, making it an essential role in supporting the NSW Police Force's mission of creating a safer New South Wales.

For more information on this role (e.g. essential requirements, key accountabilities and capabilities required for the role), **click here** to view the role description.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination; and
- salary packaging options via superannuation contributions or a novated vehicle lease.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
Discuss a situation where you had to balance competing priorities and make difficult decisions about resource allocation. How did you ensure that the most critical needs were met, and what was the impact on your unit and organisation?

**Target Question 2**:
Explain the strategies you have employed to foster a culture of learning and continuous improvement within your team or organisation. How do you motivate and engage team members to embrace this culture? Provide an example of an initiative you managed from inception to completion that resulted in sustained improvements in service delivery, including the challenges you faced and how you overcame them.

If you require any further information about this opportunity, please contact the hiring manager **Janelle Ivankovic** via **02 6670 9812.**
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.