Head of Individual Onboarding

2 weeks ago

Melbourne City Centre, Australia NAB Full time

Head of Individual Onboarding & Identity Verification
- Job number: 800242
- Primary position location: VIC- Melbourne CBD
- Category: Data & Analytics
- Category: Digital & Innovation
- Category: Product Management
- Work type: Permanent Full time
- Closing at: Jun 9 2025 - 17:00 AEST

**Favourite**

- **Showcase your leadership experience across**Product and Agile Delivery for enterprise-wide capabilities**:

- **More than a career, you’ll be representing the voice of the customer**:

- **We grow great leaders who inspire and energise their team**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the **Head of Individual Onboarding & Identity Verification (IDV),**you will be part of the leadership team in ECOM Business Services, that’s doubling down on customer obsession.

**Each day, you’ll go above and beyond to**:

- Lead the design and delivery of onboarding capabilities and IDV service
- Managing the individual onboarding service & IDV service for the enterprise
- Ensure roadmap alignment across the various stakeholders and programs relying on the Individual Onboarding and IDV capabilities
- Lead execution of key elements of the individual onboarding sub domain
- Lead the establishment of new processes and capabilities to transition future state capability into BAU services with run and optimisation for both IDV and individual onboarding
- Delivering service improvements to improve customer experience, meet new regulatory requirements and reduce fraud.
- Lead a team of Product Owners to design customer experiences, provide business requirements to technology & delivery
- Partner closely with Customer Divisions and Financial Crime teams to ensure actions towards improving customer experience and mitigating financial crime risks

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- In-depth experience working in a similar senior leadership role leading Product, Strategy and/or Digital Channel ownership teams
- Experience as a product leader, bringing customer-centric and commercial mindset to the capabilities owned and optimised.
- Outstanding stakeholder engagement and ability communicate with influence with senior executives.
- Proven experience managing and delivering large complex programs containing multiple streams, multiple technical assets, with multiple vendors.
- Experience working in an agile environment and building agile teams to deliver at scale within a domain.
- Ability to have cross functional influence of product managers, product owners, business analysts and change management teams

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

LI-DNI

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