Customer Service Officer

3 days ago

Hobart, Australia Nepean Building and Infrastructure Full time

**About Us**

At NEPEAN we are proud to be Australia’s leading privately owned engineering, mining services and industrial manufacturing organisation. We have unique capabilities to deliver high value, innovative and sustainable solutions for the world’s leading mining, construction, and transport companies. Over the last 40 years, hard work, technical credibility, and a willingness to tackle very difficult projects have earned NEPEAN an enviable reputation.

Today our organisation employs 2000 people across six continents and distributes products to more than 65 countries.

NEPEAN Building & Infrastructure are part of NEPEAN group that represent leading iconic Australian brands including Galintel®, Weldlok® and Galserv® servicing various industries.

**Our Opportunity**

Grating Tasmania (a branch of Weldlok) is looking for a solutions-focused Customer Service Officer who will be responsible for engaging with customers and resolving emerging problems. This position is a full-time opportunity, based in Derwent Park, TAS.

Your daily duties will include, but are not limited to:

- Ensure all customers understand the current product and service offering and responding to technical customer inquiries in a timely and effective manner.
- Ensure that all quotes are pre-qualified and followed up, with feedback reported via the appropriate channels.
- Proactively prepare and analyse reports on new business development opportunities.
- Work closely with the internal sales teams to allocate major projects, ensure strong communication is maintained between departments and to be aware of customer needs and satisfaction.
- Contribute to process improvement by identifying inefficiencies and implementing solutions.

**The Right Person**

This position is ideal for an experienced Customer Service professional with a sound understanding of manufacturing/steel industry. You will also have:

- Successful completion of School Certificate or equivalent. Trade Qualification would be advantageous.
- 3-5 years’ experience in a customer service position, ideally in a manufacturing or trade environment.
- Strong communication and proven ability to build lasting relationships with stakeholders.
- Exposure to interpreting engineering drawings or the willingness to learn would also be highly advantageous.

**What we can offer**
- Flexible and supporting workplace.
- Opportunity of career development in the NEPEAN group for the motivated individual.
- Collaborative and supportive environment.

In return for your energy & enthusiasm, you will be trained by our experienced team, be part of a great working environment and be opened to enviable career opportunities.

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