Corporate Service Manager

5 days ago

Mount Kuringgai, Australia Bakery Combinations Australia Full time

**Corporate Service Manager ANZ** for **Bakery Combinations Australia**
**Location**: Sydney, Australia, **Employment Type**: Full-time

**About Us**
Bakery Combinations Australia is a trusted partner connecting clients with leading European manufacturers, offering end-to-end support from pre-sale consultation to after-sales service. With a commitment to innovation, transparency, and exceptional service, we provide tailored solutions to our clients, ensuring efficiency and operational success.

**The Role**
We are seeking a dynamic and experienced **Corporate Service Manager ANZ** to oversee and enhance our business administration, financial management, HR, IT, and operational efficiency. This is a pivotal role that oversees different functions in the business to ensure our internal processes run smoothly while driving continuous improvement in service delivery, customer satisfaction, and compliance.

**Key Responsibilities**
- **Operational & Strategic Planning**: Develop and implement Standard Operating Procedures (SOPs) for Field Service, in-house service administration, and operational processes.
- **Financial & Resource Management**: Generate bi-weekly reports on resource management using ERP/CRM systems and prepare financial data for management meetings. Actively participates in management meetings and makes recommendations to senior management.
- **Team Leadership & Development**: Manage service-related recruitment, oversee subcontractor relationships, and facilitate staff training, feedback sessions, and continuous process improvements.
- **Customer & Stakeholder Engagement**: Serve as the organization’s key service representative, attending tradeshows, leading service meetings, and ensuring customer satisfaction through proactive support and follow-ups. You als orepresent the company during negotiations regarding service, and promote existing and new programmes and policies externally.
- **Technology & Software Management**: Enhance ERP and CRM platforms, ensuring operational efficiency and seamless service management.
- **Safety & Compliance**: Ensure all service activities adhere to safety regulations, quality standards, and contractual agreements.

**Qualifications**:

- Bachelor’s degree preferred.

**Experience & Skills**:

- 2+ years in a service/customer-facing role preferred.
- Strong knowledge of preventative maintenance agreements and service management.
- Excellent communication and leadership skills, with the ability to manage teams and external stakeholders.
- Strong problem-solving abilities and attention to detail.
- Proficiency in IT systems, including ERP/CRM software.
- Strong commercial awareness and ability to drive process improvements.
- Ability to work independently and under pressure in a fast-paced environment.

**Why Join Us?**
- Be part of a growing and dynamic team in the industrial and artisan craft sectors.
- Opportunity to shape and enhance service operations in a leading industry business.
- A supportive and innovative work environment that values transparency and commitment.

If you are a results-driven professional looking for an exciting leadership role in service management, we’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: $80,000.00 - $120,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Language**:

- English (required)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Mount Kuring-gai NSW 2080

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