Principal Policy Officer, Metropolitan Regional
2 weeks ago
**About us**:
The Department of Education (DoE) is committed to giving all children a great start and ensuring Queenslanders have the education and skills they need to contribute to the social, economic and cultural development of Queensland. The department sets the foundations for quality early learning experiences and delivers world class education services. We are committed to ensuring our education and care systems are aligned to the state's employment, skills and economic priorities, and inspire creativity, critical thinking and resilience. DoE is a diverse organisation with the largest workforce in the state. We are committed to teaching, learning and care environments that have at their centre child/student and staff health and safety.
**Your role**:
As the Principal Policy Officer, you will have responsibility for leading the following activities and delivery of the following key tasks:
- Receive and triage written correspondence whilst conducting thorough and timely comprehensive reviews of incoming material.
- Monitor incoming correspondence and processing status to ensure high risk complaints are escalated to be dealt with expeditiously.
- Maintain accurate complaint and enquiry records in accordance with statutory requirements.
- Produce accurate, high quality correspondence aligned with legislation and policies and following the Ministerial and Executive Services Unit Guidelines.
- Produce correspondence in response to ministerial requests.
- Build productive relationships with key stakeholders.
- Participate in the development and implementation of quality assurance and improvements of processes to ensue best practice in complaints management.
Please note, the successful applicant will be required to travel between regional offices.
**How to Apply**:
- Please attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
- Attach a maximum 1-page response outlining your skills and abilities relevant to the role. You can use the 'your role' section as a guide.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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