Customer Support Officer

1 week ago

Melbourne, Australia E & S Full time

Noble Park Support Office Location
- Pivotal Role in our Customer Support Team
- Full-time role with WFH Flexibility

**About us**:
For 60 years, we have been making life better for Victorians at e&s. A family business now led by a second generation of brothers, Rob and Mike Sinclair, we want to improve life in our customers’ homes by providing them with the best kitchen, bathroom and laundry appliances for their needs coupled with a shopping experience that just feels easier. Through our expansion into convenient state-wide locations, we are a proud, honest and respectful employer. We stand by our people and our customers, every day.

**What you can expect as an employee, with us**:

- To feel a strong sense of belonging with us. In belonging with us, you can thrive with us, in your own way.
- To be empowered. We are talking about the power that comes from belonging which gives us the self-belief to deliver results and to then make the decisions that enable exceptional and distinctive customer experiences.
- To have fun. Life’s too short not to, right?
- Flexibility to strike the right balance for you between working at our Support Office and working from home.
- Generous discounts on our product range.
- Five weeks of annual leave offered at five years of service.

**A Customer Support Officer, with us, involves**:

- Providing hands-on support to our customers, sales teams and the warehouse and logistics team to ensure customer satisfaction.
- Coordination of customer deliveries to ensure deliveries are made in full and on time.
- Processing customer payments.
- Managing the allocation of stock, ensuring customer requirements are met.
- Answering phone calls of considerable volume daily and working as a team to ensure calls are answered promptly.
- Following-up expected delivery dates with customers.
- Working closely with the warehouse and logistics team to ensure optimise delivery efficiency.
- Assist the Accounts Receivable team with the processing of delivery invoices.

**Here’s what we’re looking for**:

- Cooperative, friendly and supportive nature.
- Strong problem solving and analytical skills.
- Proactive approach to resolving issues or potential issues.
- Confident customer service skills.
- Effective time management skills.
- Strong attention to detail.
- Competent and accurate computer skills.
- Team builder and team player.

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