Customer Support Officer

1 week ago

Melbourne, Australia Robert Half Full time

Become apart of a team as a Customer Experience Officer within a thriving, vibrant, and inclusive energy company located in South Melbourne

**The Company**

Our client is looking for an innovative and proactive individual to drive the customer experience of their nationwide business, which provides embedded electricity, gas, hot water, and ultra-high-speed fiber services to properties and communities. You will be joining a dynamic and fast-paced team in a friendly and diverse workplace, with great potential for career growth.

**The Role**

The day-to-day functions of this role include;
- Handling escalated enquiries from Customers, Management, or applicable Regulatory Bodies.
- Identifying and supporting accounts either currently facing, or have a high probability of facing, payment difficulty via engagement on payment plans or supporting Collections activity.
- Identifying and deploying process improvements for Operations Group and the broader business
- Maintaining accurate records of Customer interactions and activity via internal platforms

**About You**
- To be successful in this position you will have the following skills:_

You will have experience in Customer Service Experience (Energy/Utilities industry desired)

You will have the ability to understand/learn software swiftly, work in a fast-paced environment

You will have the ability to work autonomously as well as a team and manage time effectively

You will have exceptional attention to detail, and be well organised

You will have a numerical way of thinking, enjoy working with numbers

You have excellent written and verbal communication skills

You will be immediately available to commence work

***

**Job Reference No**:
06810-0012929388BM

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