Sales Support Specialist

Sandvik Mining and Rock Solutions

Sales Support Specialist - Heatherbrae | Newcastle NSW

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

The Sales Support Specialist will play a crucial role in enhancing the Sales functions and driving Process Improvements within the Mechanical Cutting Aftermarket business. This position involves providing high-level analytics, coordinating and preparing aftermarket tenders, managing CRM cases, and development of aftermarket quotations and driving bundling offers in collaboration with the Equipment Sales team. Additionally, the role supports the Inventory Manager by providing information to facilitate demand planning and forecasting. The Sales Support Specialist will work closely with the Aftermarket Sales Manager, Operations Manager, and Business Line Manager to achieve the Mechanical Cutting Business Line’s objectives.

Areas of responsibility
- Lead and manage the sales quoting process for rebuilds and component repairs, ensuring accuracy and alignment with customer requirements.
- Perform CRM approval processes, focusing on providing excellent customer service.
- Lead the Customer Rebuild Tender process, including facilitating internal and external meetings, identifying project value, and compiling tender documentation.
- Develop tender documents and quotations related to aftermarket rebuilds and major component repairs, working closely with operational and sales teams to meet customer specifications.
- Work with Operations, Sales, and EHS managers on RFQ and tender submissions.
- Provide input and assistance to the management team in enhancing sales process efficiency.
- Organise and facilitate workshops, meetings, and develop materials to improve the quoting process for the local Mechanical Cutting Business Line.
- Provide analytics and administrative support for the Aftermarket and Equipment Sales Managers, contributing to business growth through detailed reporting.
- Manage rebuild contracts within the CRM, ensuring operational teams are aware of key contract aspects.
- Promote LEAN methodologies to minimise waste, improve quoting accuracy, and optimise the sales process.
- Ensure all quotes align with Sandvik’s core values and policies.

Your profile

You are a highly skilled professional with demonstrated experience in the administration of contracts, continuous improvement, with previous experience in customer relationship management within the Mining, Construction, or Engineering industries. Holding a formal university qualification, such as a Bachelor of Business Management, you possess strong business acumen and excel in developing professional documents and reports. Your excellent analytical skills and high attention to detail enable you to understand end-to-end business processes and identify areas for improvement. As a strong communicator and planner, you have a proven ability to engage and influence key stakeholders, driving results and enhancing customer satisfaction. You are passionate about business analysis, continuous improvement, and process efficiency, and you thrive both in team settings and when working independently. Your high level of safety focus, combined with your drive and determination, ensures you consistently achieve goals and targets. Additionally, you bring excellent skills in documentation, report writing, and presentation preparation.

Agencies need not apply.

What we offer
- A Rewarding Career: Dive into diverse opportunities that will challenge and grow your skills.
- Work-Life Balance: Enjoy the flexibility to work from home, ensuring a perfect balance between your professional and personal life.
- Comprehensive Benefits: Take advantage of our Employee Benefits Program, including attractive salary sacrifice options.
- Generous Superannuation: Receive 13% superannuation on top of all your earnings, securing your future.
- Recognition Programs: Celebrate your milestones with our Length of Service Recognition program.
- Family Support: Access company-funded paid parental leave, supporting you and your family.
- Growth Opportunities: Enhance your career with our extensive training and development programs.
- Company Performance Bonus: Be rewarded for your