Recruitment and Retention Officer

9 hours ago

Wagga Wagga, Australia Right at Home Full time

**Description**:
Are you tech savvy, have attention to detail, passionate about helping others, and providing exceptional customer service? Then you are the perfect person to join the Right at Home Southern NSW team as our full time People and Recruitment Officer

**Duties include**:

- Manage the recruitment, onboarding, and training for all new Right at Home team members.
- Manage the performance management and compliance paperwork for all new and existing team members.
- Manage the employee engagement and communications strategy using Survey Monkey, Mail Chimp, or equivalent technology.
- Manage the employee termination process respectfully and within the legislative framework.
- Manage the employee experience to ensure Right at Home Culture is brought to life.
- Be (or become) an expert on the Social, Community, Home Care, and Disability Support Industry Award and Fairwork Legislation.
- Support the Finance Department through Carer and Client onboarding, retention and exit processes.
- Openly communicate with carers, clients, and clients families on a daily basis.
- Ensure all employee and client contact is managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust and confidence in Right at Home.
- Complete office administrative duties including fielding calls, printing, filing, scanning, photocopying, uploading documents, and updating employee compliance items.
- Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
- Ensure highest quality service is consistently delivered.

**Intermediate to Advanced Skillset with**:

- Adobe Acrobat (sign, edit, organize, combine files)
- Microsoft Suite (Excel, Word, Outlook, Powerpoint)
- Virtual Meeting Platforms (Zoom or Skype, Teams)
- Virtual Communication and Survey Platforms (Mail Chimp, Survey Monkey, etc)

**Requirements**:

- National Police Check
- Current First Aid and CPR
- Working With Childrens Check
- NDIS Worker Screening Check
- Covid vaccinated

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