Team Leader

4 days ago

Preston, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

The Team Leader, Front End Services is a critical position within the office as it gives the first impression of the organisation. Team Leader, Front End Services are an important part of the team and the role is instrumental in providing quality telephone and face-to-face service to clients, the general public, staff and service providers of the Department.

**ACCOUNTABILITIES INCLUDE**
- Lead a team in providing or contributing to authoritative and expert advice and recommendations consistent with organisational goals and values.
- Manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and expectations.
- Effectively supervise and provide leadership to a team of employees by:
a) leading and supporting individuals to achieve their potential and contribution to organisational goals and outcomes.

b) modelling behaviours integral to good people management and departmental values.

c) where relevant, managing and monitoring specific improvement objectives in annual improvement plans relating to the area of responsibility.

d) pro-actively building and maintaining positive relationships with peers and stakeholders across the organisation.

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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